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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $31.98
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
The Ritz-Carlton Boston, located at 10 Avery St., is part of the prestigious Ritz-Carlton brand under Marriott International, renowned worldwide for its unmatched luxury hospitality and exceptional guest experiences. This iconic hotel operates as a luxury hospitality establishment committed to delivering the highest standards of service and comfort to each guest, setting the global benchmark for rare and special hospitality. With over 100 award-winning properties worldwide, The Ritz-Carlton brand is synonymous with quality, elegance, and impeccable attention to detail. At the heart of The Ritz-Carlton’s success is its unique culture guided by the Gold Standards, which fosters creativity, thoughtfulness, and... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- ability to work full time including flexible shifts
- no prior supervisory experience required
- no prior related work experience required
- ability to handle cash and financial transactions accurately
- excellent customer service skills
- ability to communicate clearly and professionally
- physical ability to stand, walk, or sit for long periods
- commitment to uphold company policies and standards
Job Qualifications
- High school diploma or G.E.D. equivalent
- excellent communication and interpersonal skills
- ability to operate computer systems and handle payment processing
- guest service oriented with attention to detail
- ability to manage multiple tasks in a fast-paced environment
- commitment to professional appearance and conduct
- willingness to work flexible shifts
- ability to stand, sit, or walk for extended periods
- experience in hospitality preferred but not required
Job Duties
- Process all guest check-ins including confirming reservations, assigning rooms, issuing and activating room keys
- process all forms of payment such as room charges, cash, checks, debit, or credit
- manage guest check-outs including resolving any late and disputed charges
- answer, record, and process all guest calls, messages, requests, questions, or concerns
- coordinate with housekeeping to track room readiness
- communicate parking procedures to guests and dispatch bell or valet staff as needed
- run and verify daily reports including number of arrivals and departures
- complete cashier and closing reports in the computer system
- cash guests' personal and traveler's checks
- count bank at beginning and end of shift
- balance and drop receipts according to accounting specifications
- follow all company safety and security policies and procedures
- maintain professional uniform and appearance
- protect company assets and ensure confidentiality
- welcome and acknowledge guests according to standards
- anticipate and address guests' service needs
- assist individuals with disabilities
- communicate clearly and professionally using appropriate telephone etiquette
- develop and maintain positive working relationships
- comply with quality assurance standards
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- perform other reasonable duties as assigned
Job Criteria
Experience
No experience required
Job Location
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