Front Desk Agent

JW Marriott Washington DC is a prestigious luxury hotel located at 1331 Pennsylvania Ave NW, Washington, District of Columbia. As a part of Marriott International's esteemed luxury portfolio, JW Marriott represents over 100 exceptional hotels globally in prime city locations and resort destinations. The brand is synonymous with refined hospitality, delivering an unparalleled guest experience rooted in comfort, sincere service, and attention to detail. JW Marriott emphasizes employee well-being and development through a supportive, diverse, and inclusive work environment that fosters career growth, training, and team camaraderie. The hotel operates with a strong commitment to equality, ensuring all employees feel welcomed and valued regardless of background or personal characteristics. JW Marriott’s workplace culture encourages innovation, authenticity, and intuitiveness, creating a dynamic professional atmosphere in the luxury hospitality sector. Marriott International upholds strict policies on guest satisfaction, safety, and operational excellence, making it a leading employer in the industry.

The Full-Time non-management position in Rooms & Guest Services Operations at JW Marriott Washington DC offers competitive pay starting at $22.75 per hour, with increases to $25.07 after six months and $29.70 after one year. This role is pivotal to the hotel’s front desk operations, where the employee will handle organizing, confirming, processing, and executing all guest check-ins and check-outs, reservations, room requests, changes, and cancellations. Responsibilities include securing payments, balancing accounts, key card management, and prompt communication of guest requests and messages. The candidate will support emergency preparedness by maintaining contingency lists and providing guests with accurate information about facilities, services, operating hours, and local attractions. A strong focus is placed on delivering personalized service to meet guest needs, including assisting guests with special requirements and ensuring their satisfaction.

The role also involves daily reconciliation of cash drawers, processing diverse payment types, and managing wake-up calls and telephone requests using the telephone distribution system. Effective documentation and review of shift reports, memos, and transactions are essential to maintain operational integrity and guest service excellence. The candidate must adhere to strict security policies, maintain professional appearance and confidentiality, and contribute positively to the hotel’s welcoming atmosphere. Strong communication skills will be utilized to interact professionally with guests and colleagues alike, fostering a cooperative team environment. The position requires moderate physical activity, such as standing or walking for extended periods, and the ability to lift or move light items independently.

Prospective candidates do not need prior experience in a similar role or supervisory experience but must possess a high school diploma or GED equivalent. The organization values diversity and encourages candidates from all backgrounds to apply, promising a supportive work culture where employees can thrive and develop their career paths. JW Marriott offers a unique opportunity for individuals passionate about hospitality to join a global luxury brand, delivering exceptional guest experiences while growing personally and professionally. Employees enjoy comprehensive training, recognition programs, and an inclusive environment that embodies "The JW Treatment™," a commitment to caring for employees as much as guests. Joining JW Marriott Washington DC means becoming part of a distinguished hospitality community focused on excellence, service innovation, and holistic employee well-being, driving the legacy of J. Willard Marriott and the broader Marriott International family.