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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $25.07
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
training programs
Job Description
JW Marriott Washington DC is a prestigious luxury hotel located at 1331 Pennsylvania Ave NW, Washington, District of Columbia. As a part of Marriott International's esteemed luxury portfolio, JW Marriott represents over 100 exceptional hotels globally in prime city locations and resort destinations. The brand is synonymous with refined hospitality, delivering an unparalleled guest experience rooted in comfort, sincere service, and attention to detail. JW Marriott emphasizes employee well-being and development through a supportive, diverse, and inclusive work environment that fosters career growth, training, and team camaraderie. The hotel operates with a strong commitment to equality, ensuring all employees feel... Show More
Job Requirements
- high school diploma or equivalent
- no prior experience required
- no supervisory experience required
- ability to stand, sit, or walk for extended periods
- ability to lift or move objects weighing up to 10 pounds
- willingness to comply with company safety policies
- strong interpersonal skills
- ability to maintain confidentiality
- professional appearance
Job Qualifications
- high school diploma or equivalent (GED)
- strong communication skills
- customer service orientation
- ability to operate telephone and computer systems
- attention to detail
- ability to work independently and as part of a team
- capacity to handle multiple tasks under pressure
- problem-solving skills
- basic math skills
- professional appearance and demeanor
Job Duties
- organize, confirm, process, and execute all guest check-ins and check-outs
- manage reservations, requests, changes, and cancellations for guest rooms
- obtain payments, verify and adjust guest accounts
- activate, distribute, and file room keys
- process guest requests and transmit messages
- print contingency lists for emergency guest tracking
- identify and explain room functions to guests
- provide directions and information about hotel facilities, services, operating hours, and local attractions
- follow up on pending guest requests or issues from previous shifts
- execute and review daily reports and logs
- complete designated cash and shift closing reports using computer systems
- accept and note guest wake-up call requests and communicate to relevant departments
- count cash drawer at shift start and end, ensuring drawer security
- process various payment types, adjustments, corrections, and miscellaneous charges
- provide change to guests
- respond to requests from guests with special needs and verify satisfaction
- review shift logs and memos, documenting relevant information
- receive, record, and accurately transmit messages
- report any reported thefts to Loss Prevention/Security
- operate telephone distribution system to manage calls
- handle guest wake-up calls and related phone requests
- notify guests of received messages and deliver them to rooms if necessary
- respond to all guest calls, requests, inquiries, or concerns
- document guest requests or issues in computer systems and coordinate resolution with appropriate departments
- assist guests in establishing internet connections
- comply with company safety policies and report work-related accidents and hazards
- maintain a clean, professional appearance and confidentiality
- protect company property
- greet and attend to all guests according to company standards
- anticipate and fulfill guest service needs
- assist guests with disabilities
- express sincere gratitude to guests
- communicate clearly and professionally
- answer phones with proper etiquette
- cultivate positive work relationships
- support team goals and appropriately address coworkers' concerns
- ensure compliance with quality expectations and standards
- accurately read and verify information in various formats
- enter and retrieve job-related information using computer or point of sale systems
- perform standing, walking, or sitting for extended periods
- lift or move objects up to 10 pounds without assistance
- perform other reasonable work duties as assigned by supervisors
Job Criteria
Experience
No experience required
Job Location
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