Front Desk Agent

Marriott International is a globally recognized leader in the hospitality industry, known for delivering exceptional guest experiences and innovative service standards. Within Marriott's prestigious portfolio is the Autograph Collection, a brand that comprises independently owned, luxurious 4 and 5-star hotels that each offer distinctive and memorable experiences. These properties are carefully selected for their unique character, bold design, and ability to cater to modern travelers seeking personalized and adventurous possibilities. The Dearborn Inn Autograph Collection, located in Dearborn, Michigan, is part of this esteemed brand and exemplifies the commitment to quality and individuality that defines Autograph Collection hotels.

This position is a full-time, non-management role within the Rooms and Guest Services Operations category at the Dearborn Inn. Scheduled for on-site work rather than remote employment, this role offers a pay rate of $20.18 per hour. The job centers around more than just smooth check-in and check-out procedures. It is about crafting unique and memorable journeys for guests. As a Guest Experience Expert, you will be expected to take the initiative and provide a wide range of services that guide guests through their stay. This entails operational tasks, attending to guest requests, completing reports, and sharing insights about local events and attractions. Your efforts will ensure that every guest interaction becomes a cherished part of their overall experience.

The role requires a proactive approach, as the Guest Experience Expert is empowered to move about and address whatever needs arise at any moment. This could mean standing for extended periods, walking around the property, and engaging in various physical tasks such as moving, lifting, carrying, pushing, or placing objects weighing less than 10 pounds without assistance. The position also entails following company guidelines and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting a professional appearance and demeanor at all times.

Marriott International places great emphasis on diversity, inclusion, and equal opportunity employment. It welcomes individuals from all backgrounds and is committed to providing accessible opportunities. The organization respects and celebrates the diverse cultures, talents, and experiences of its associates and prohibits discrimination based on disability, veteran status, or other legally protected characteristics.

Joining the Dearborn Inn Autograph Collection means becoming part of a vibrant global team that values individuality and creativity. It offers a platform where you can perform your best work, realize your purpose, and evolve into your best self. This role is ideal for individuals passionate about hospitality and committed to exceeding guest expectations by delivering personalized, seamless, and engaging service experiences that stand out in the luxury hotel sector.