Front Desk Agent

W South Beach, part of the renowned W Hotels brand under Marriott International, is a luxury hotel located at 2201 Collins Ave, Miami Beach, Florida. Known for redefining the norms of luxury hospitality, W Hotels focuses on delivering unique and memorable experiences for its guests. The hotel embraces a culture that is innovative, original, and future-oriented, aiming to ignite curiosity and expand the worlds of its visitors. As part of Marriott International, W South Beach benefits from a rich blend of culture, talent, and experiences, fostering an environment that values diversity and inclusion. The hotel's mission revolves around a service philosophy called Whatever/Whenever, which centers on fulfilling guests' passions and needs anytime and anywhere, ensuring an exceptional stay.

This job opening is for a full-time, non-management position as a Guest Experience Expert at W South Beach. The role is designed to go beyond conventional guest services, focusing on creating a smooth, seamless, and uniquely memorable experience from check-in to check-out. Guest Experience Experts are empowered to take initiative and deliver a broad range of services tailored to guide guests throughout their entire stay. These professionals interact closely with guests by processing operational needs, handling guest requests, completing necessary reports, and sharing insights about the local area. The role involves being physically active with standing, sitting, or walking for extended periods and occasionally moving or lifting objects up to 10 pounds.

Success in this role comes from maintaining high professional standards, including following company policies for safety and confidentiality, protecting company assets, upholding quality standards, and presenting oneself with professionalism in appearance and communication. Guest Experience Experts also play a critical role in creating a safe workplace for themselves and others. Marriott International is committed to equal employment opportunities, welcoming applicants from diverse backgrounds and ensuring non-discriminatory practices related to disability, veteran status, and other protected categories by law.

Ideal candidates possess at least a high school diploma or G.E.D. equivalent and may have no prior related work or supervisory experience, making this an accessible entry-level position. There are no specific licenses or certifications required, making it an excellent opportunity for those interested in beginning a career in luxury hospitality services. Joining W Hotels means becoming part of a global team known for innovation and delivering personalized luxury through a service culture that encourages employees to be authentic, creative, and forward-thinking. This role not only allows employees to contribute to delivering unparalleled guest experiences but also supports their personal growth and career development within the Marriott International portfolio.