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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $26.06
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Employee wellness programs
Job Description
The Washington Marriott at Metro Center is a premier full-service hotel located in the vibrant heart of Washington, D.C., at 775 12th St NW. As part of Marriott International's extensive portfolio of distinguished hotels, it offers guests an exceptional hospitality experience through a beautiful blend of comfort, luxury, and impeccable service. Marriott International is globally renowned for its commitment to quality, diversity, and opportunity in the hospitality industry. The Washington Marriott at Metro Center epitomizes Marriott's dedication to excellence by providing world-class accommodations, a variety of amenities, and outstanding guest services to both leisure and business travelers. The hotel contributes... Show More
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- No licenses or certifications required
- Ability to work day and evening shifts
- Open availability preferred
- Ability to stand, sit, or walk for long periods
- Ability to lift objects up to 10 pounds
Job Qualifications
- High school diploma or equivalent
- Ability to maintain confidentiality of company information
- Effective communication skills with guests and colleagues
- Professional appearance and personal grooming
- Basic computer skills and experience with point-of-sale systems
- Comfortable managing multiple phone lines and guest requests
- Ability to stand, sit, or walk for prolonged periods
Job Duties
- Organize, confirm, process, and complete all guest check-in and check-out registrations, reservations, requests, changes, and cancellations
- Obtain payments and verify and adjust accounts
- Activate and file room keys
- Process guest orders and transmit messages
- Print contingency lists to maintain guest records in emergencies
- Explain room functionalities and provide guest information about hotel amenities, local attractions, and operating hours
- Follow up on previous day guest requests or issues to ensure resolution
- Complete cash reports and end-of-shift closing procedures in the computer system
Job Criteria
Experience
No experience required
Job Location
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