Front Desk Agent

The Washington Marriott at Metro Center is a premier full-service hotel located in the vibrant heart of Washington, D.C., at 775 12th St NW. As part of Marriott International's extensive portfolio of distinguished hotels, it offers guests an exceptional hospitality experience through a beautiful blend of comfort, luxury, and impeccable service. Marriott International is globally renowned for its commitment to quality, diversity, and opportunity in the hospitality industry. The Washington Marriott at Metro Center epitomizes Marriott's dedication to excellence by providing world-class accommodations, a variety of amenities, and outstanding guest services to both leisure and business travelers. The hotel contributes significantly to the local hospitality scene with its modern facilities and prime downtown location, making it a preferred choice for guests visiting the nation’s capital. This establishment fosters a welcoming, team-oriented culture that values inclusivity, personal development, and employee well-being.

This job opportunity is for a full-time, non-management position in the Rooms and Guest Services Operations category, specifically within the front desk or guest services team. The hourly pay ranges from $23.21 per hour up to $26.06 after six months, and can reach $30.95 after one year, reflecting Marriott's commitment to rewarding employee growth and loyalty. The preferred shifts are day and evening, with open availability also preferred to provide flexibility in scheduling. The role centers on creating a warm and professional first impression for all guests checking in and out of the hotel, handling reservations, processing payments, managing guest requests, and ensuring the smooth operation of front desk functions.

The responsibilities include organizing, confirming, processing, and completing all guest check-in and check-out registrations, reservations, requests, changes, and cancellations. The employee will collect payments, verify and adjust accounts, activate room keys, and file them properly. They also process guest orders and relay messages promptly and accurately. Crisis preparedness is a priority, as the employee will print contingency lists to maintain a record of all guests in case of an emergency. The role involves guiding guests about their rooms’ features and the hotel's amenities, including directions to local points of interest and operating hours. The position requires diligent follow-up on previous day guest requests or problems to ensure full resolution. Daily tasks also include completing end-of-shift cash reports, reviewing daily logs, handling various payment types, and maintaining the accuracy of financial transactions.

The ideal candidate will act with the highest level of professionalism and courtesy, adhering closely to Marriott's policies and safety protocols. They will maintain a neat and professional appearance at all times and uphold the confidentiality of company information. Effective communication skills are essential for welcoming guests, working with colleagues, responding to special requests, and managing telephone communications using appropriate etiquette. The role demands physical stamina to stand, sit, or walk for long periods during the shift and the capability to handle light lifting of objects up to 10 pounds. This position also supports Marriott’s mission to create a welcoming environment that celebrates diversity and inclusion, where employees can thrive and guests consistently receive a wonderful hotel experience. By joining the Washington Marriott at Metro Center, employees become part of a respected global brand known for its dedication to excellence, employee support, and superior hospitality.