Front Desk Agent

Gaylord Pacific Resort & Convention Center, located at 1000 H St, Chula Vista, California, is a renowned destination known for its exceptional hospitality and extensive meeting spaces. As part of the larger Gaylord Hotels portfolio under Marriott International, this resort provides a unique blend of memorable guest experiences, dynamic event hosting capabilities, and a vibrant atmosphere that brings people together. Marriott International is a global leader in the hospitality industry, known for its commitment to diversity, inclusion, and career development opportunities. Their focus on fostering a welcoming environment reflects their dedication to valuing the unique backgrounds and talents of their associates, which positions them as an equal opportunity employer.

This listing is for a full-time, non-management position based at Gaylord Pacific Resort, with a competitive pay rate of $26.00 per hour. The role of Guest Experience Expert is central to the operation of the resort's guest services, going beyond the fundamentals of check-in and check-out to create memorable, personalized interactions that enhance every guest's visit. This position demands a proactive approach, where employees are empowered to move freely within their workspaces to address guest needs effectively, manage operational tasks, and provide insightful local recommendations.

The Guest Experience Expert is pivotal in ensuring transactions and guest interactions are seamlessly integrated into the overall guest experience, which involves not only administrative reporting and request handling but also the embodiment of the hotel's quality and safety standards. The role requires an individual who is physically active and flexible, capable of standing, sitting, or walking for extended periods while also engaging in light manual tasks, such as moving or carrying objects weighing up to 10 pounds.

Beyond physical tasks, the role emphasizes professional conduct through adherence to company policies, maintaining confidentiality, safeguarding assets, and representing the brand positively through uniform standards, personal appearance, and communication. No prior related work or supervisory experience is necessary, making this an ideal entry-level opportunity for individuals seeking a start in the hospitality industry.

At Marriott and Gaylord Hotels, there is a strong culture of professional growth and community. Employees, known as STARs, are encouraged to cultivate creativity and entrepreneurial spirit, contributing to an extraordinary service environment. With Marriott International's broad portfolio, this role offers potential career development paths and varying opportunities beyond the traditional hotel service roles. The company’s mission to unite people through well-designed experiences makes this a vibrant and fulfilling workplace where associates can thrive, develop their careers, and contribute meaningfully to guest satisfaction and business success.