Front Desk Agent

Marriott International is a globally renowned hospitality company dedicated to providing exceptional guest experiences and outstanding service across its diverse portfolio of brands. One of its luxury brands, JW Marriott, encompasses more than 100 stunning properties located in vibrant gateway cities and picturesque resort destinations worldwide. JW Marriott is committed to cultivating a workplace where associates feel valued, supported, and empowered to deliver the distinctive luxury hospitality that the brand is known for. At JW Marriott, the well-being and professional development of its associates are prioritized, with numerous opportunities for training, recognition, and career growth in an environment that promotes camaraderie and inclusivity. The brand carries on the legacy of its founder, J. Willard Marriott, by emphasizing confident, genuine, and intuitive service.

This job opportunity is for a Guest Experience Expert at the New Orleans Marriott Warehouse Arts District, a full-time non-management position located at 859 Convention Center Blvd, New Orleans, Louisiana. The Guest Experience Expert plays a crucial role far beyond the conventional front desk duties; they contribute to creating a unique and memorable experience for guests throughout their entire stay. This role is dynamic and hands-on, empowering the expert to proactively address guest needs, process operational requests, complete necessary reporting, and share local insights that enrich the guest experience.

Success in this role relies not only on excellent guest interaction and operational efficiency but also on maintaining a safe workplace, adhering strictly to company policies and procedures, safeguarding confidentiality, and upholding Marriott's quality standards. The Guest Experience Expert must present a professional image, including dress and communication style, while being physically active on their feet for extended periods. They are expected to handle tasks involving lifting or moving items weighing up to 10 pounds without assistance. This position offers a rewarding chance to contribute meaningfully to the seamless operations and warm atmosphere that Marriott is celebrated for, all while working within a supportive team environment. The company places strong emphasis on diversity and inclusion, striving to foster an environment where all associates can thrive, regardless of their background.