Front Desk Agent

Marriott International is a global leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences and creating vibrant, welcoming environments for both guests and employees. The Torrance Marriott Redondo Beach, located at 3635 Fashion Way in Torrance, California, is a distinguished hotel offering guests luxurious accommodations and superb service in a prime location near the beach and various local attractions. As part of the Marriott brand family, this hotel upholds high standards of quality and professionalism, fostering an inclusive workplace that celebrates diversity and encourages career growth. Marriott is committed to equal opportunity employment and values the unique backgrounds and talents of all its associates. The company also ensures a safe work environment and complies with all relevant laws regarding nondiscrimination and accessibility.

The role being offered is a Part-Time Guest Experience Expert position within the Rooms and Guest Services Operations category at the Torrance Marriott Redondo Beach. This non-management role pays $29.85 per hour and requires flexibility with shifts. The Guest Experience Expert plays a vital role in shaping a memorable and seamless guest experience, going beyond standard check-in and check-out procedures. This position empowers associates to take initiative and offer a wide range of services that guide and enhance guests' stays. Associates in this role are proactive, engaging in operational tasks, responding to guest requests promptly, completing necessary reports, and sharing insights about the local area and events to enrich the guest's experience.

This role demands high energy and attentiveness, as team members are expected to be active throughout their shifts—standing, walking, and performing physical tasks such as moving, lifting, carrying, pushing, and placing objects under 10 pounds without assistance. Adhering to company guidelines, maintaining confidentiality, protecting company assets, and exemplifying professionalism in appearance and communication are fundamental responsibilities. Guest Experience Experts ensure that every interaction contributes to the overall satisfaction of guests and the smooth operation of the hotel. This position does not require previous supervisory experience, and no specific certifications are needed, although a high school diploma or equivalent like a GED is preferred.

Marriott International takes pride in offering unparalleled hospitality experiences globally and invests significantly in employee development through training, recognition, and career advancement opportunities. JW Marriott, part of Marriott’s luxury portfolio, emphasizes a culture where employee happiness translates into guest satisfaction. The organization values innovation, genuineness, and a holistic approach to well-being. Joining the Torrance Marriott Redondo Beach means becoming part of a diverse and supportive team that fosters camaraderie and professional growth while allowing you to pursue your passion within a luxury hospitality environment. The company’s philosophy ensures that associates are supported in reaching their full potential, reflecting the legacy of J. Willard Marriott.