Front Desk Agent

Gaylord Rockies Resort & Convention Center, located in Aurora, Colorado, is a premier destination for meetings, events, and leisure stays. As part of the renowned Gaylord Hotels portfolio under Marriott International, it embodies a perfect blend of hospitality excellence and innovative experiences. Known for its exceptional services, spacious accommodations, and vibrant atmosphere, Gaylord Rockies sets itself apart as a leader in the hospitality industry, offering guests more than just a place to stay, but a memorable and unique experience. The resort is equipped with extensive convention facilities, diverse dining options, and recreational amenities, making it an ideal place for both business and leisure travelers. The environment at Gaylord Rockies champions creativity, entrepreneurial spirit, and heartfelt service from its associates, referred to as STARs, who are empowered to deliver thoughtful and personalized guest experiences. Marriott International’s commitment to inclusion and diversity is deeply embedded in the Gaylord culture, ensuring a welcoming workplace where every associate can thrive and feel valued. The resort offers full-time employment opportunities with competitive hourly pay of $22.29 per hour for the role of Guest Experience Expert, a non-management position focused on enhancing guest satisfaction and operational excellence.

The role of the Guest Experience Expert at Gaylord Rockies Resort & Convention Center is pivotal in shaping the overall guest experience. Unlike routine front desk roles, this position is about much more than facilitating check-in and check-out processes; it is about creating a seamless, enriching, and unique journey throughout the guest’s stay. The Guest Experience Expert acts as an ambassador of the resort, taking initiative to provide a broad spectrum of services that support guests from arrival to departure. This includes handling operational tasks, promptly addressing guest requests, preparing reports, and sharing insightful knowledge about the local area to enhance guest engagement. Employees in this role are entrusted with autonomy to move freely throughout the resort, executing tasks that contribute to the smooth functioning of guest services operations. This hands-on position demands physical stamina as it involves standing, walking, and occasional lifting or moving of objects weighing up to 10 pounds without assistance.

Key to success in this role are the values of safety, professionalism, confidentiality, and quality. The Guest Experience Expert is expected to maintain a safe work environment by adhering strictly to company policies and procedures while upholding Marriott’s standards of excellence. This includes presenting a professional appearance at all times and communicating effectively with guests and colleagues. The role emphasizes teamwork and flexibility, requiring associates to perform a variety of reasonable duties beyond typical responsibilities to ensure guest and business satisfaction. The position offers a unique opportunity to be part of a dynamic team within a globally recognized hospitality brand, fostering career growth and personal development. Marriott International provides comprehensive benefits geared toward supporting the well-being and growth of their associates and their families. Embracing the values of belonging and becoming the best version of oneself, the Guest Experience Expert role is an ideal starting point for individuals seeking to build a rewarding career in hospitality within a respected and diverse corporate culture.