Front Desk Agent

Lexington, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $15.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical

Dental

Vision

Life insurance

Paid Time Off

Job Description

Marriott Lexington Griffin Gate Golf Resort & Spa, located at 1800 Newtown Pike in Lexington, Kentucky, is a distinguished full-service resort that offers an exquisite blend of upscale accommodations, recreational amenities, and exceptional guest experiences. Owned and operated by Avion Hospitality, an independent franchisee, this property is committed to maintaining the highest standards of service and hospitality in the region. As part of the Marriott International family, the resort benefits from a prestigious brand reputation while operating with localized management that caters specifically to guests' needs and preferences.

Avion Hospitality, the franchisee responsible for the hotel’s operations, independently manages all facets of employment including hiring, compensation, benefits, and work culture, ensuring a tailored approach to employee and guest satisfaction. The company fosters a supportive and engaging work environment where team members are appreciated and empowered to deliver outstanding guest service.

The Front Desk Agent at Marriott Lexington Griffin Gate Golf Resort & Spa plays a crucial role in shaping guest experiences from arrival to departure. This full-time, non-management position involves greeting and registering guests with a warm and professional demeanor, effectively managing reservations and modifying bookings, and providing concierge services to assist guests during their stay. The role demands a strong commitment to hospitality excellence, attention to detail, multitasking abilities, and problem-solving skills to efficiently handle guest inquiries, requests, and any challenges that arise.

The agent is responsible for maximizing room revenue and occupancy by being knowledgeable about the hotel's rates, promotions, packages, and special events. They must operate front desk technology systems proficiently and maintain clear communication with other hotel departments to ensure seamless guest service. This position offers an hourly wage of $15.00 and after an initial period, full-time employees become eligible for a comprehensive benefits package including medical, dental, vision, life insurance, and paid time off.

Beyond the day-to-day operational tasks, the Front Desk Agent is an ambassador for the resort’s brand, conveying a polished image through adherence to uniform standards and grooming protocols. Maintaining a positive and upbeat attitude is essential, alongside the ability to work effectively under pressure in a fast-paced environment. Candidates must be adept at managing numerical data for billing and reporting purposes, utilizing Microsoft Office tools, and communicating clearly both verbally and in writing.

The job also requires flexibility to work varied shifts including evenings, nights, weekends, and holidays to meet the operational needs of the hotel. The agent must be well-versed in emergency procedures and capable of contributing to a safe and enjoyable workplace. This role is ideal for individuals with prior hotel or customer service experience who are passionate about hospitality and eager to contribute to the success of a premier resort destination in Kentucky.

Job Requirements

High school diploma or equivalent required
experience in hotel or related field preferred
positive and upbeat personality
ability to multi-task and be detail-oriented
problem-solving and quick decision making skills
clear communication skills
ability to work under pressure
effective problem handling and interpersonal skills
basic arithmetic skills
ability to read and write simple instructions
operational knowledge of Microsoft Office
willingness to work varied schedule including evenings, nights, weekends and holidays
knowledge of hotel products and guest services
ability to contribute to an enjoyable work environment

Job Qualifications

High school diploma or equivalent
college coursework in related field helpful
experience in a hotel or related field preferred
positive and upbeat personality
ability to multi-task and be detail-oriented
problem-solving skills
clear communication skills
ability to evaluate and select among alternatives quickly and accurately
ability to work well in high-pressure situations
effective problem handling skills
good listening and understanding skills
ability to work with financial information and basic arithmetic
ability to read, comprehend and write simple instructions and correspondence
operational knowledge of Microsoft Office suite
understanding of hotel products and guest services
willingness to work varied schedule including evenings, nights, weekends and holidays
ability to participate in creating an enjoyable work environment

Job Duties

Approach all encounters with guests and associates in a friendly, service-oriented manner
maintain high standards of personal appearance and grooming
maintain regular attendance in compliance with Avion Hospitality standards
comply with Avion Hospitality policies, standards and regulations
greet and welcome all guests approaching the Front Desk
maintain proper operation of the telephone switchboard
handle requests for information, mail and messages efficiently and courteously
answer guest inquiries about hotel services, facilities and hours
answer inquiries about restaurants, transportation and entertainment
establish and maintain good communication and teamwork with fellow associates and other departments
be aware of all rates, packages and special promotions
obtain all necessary information when taking room reservations
be familiar with Avion Hospitality policies and hospitality terminology
assist in emergency procedures
handle check-ins and check-outs courteously and efficiently
operate Front Desk computer system
ensure logging and delivery of packages, mail and messages
use proper two-way radio etiquette
deliver guest items as needed
maintain current knowledge of property amenities and local attractions