Front Desk Agent

Lexington, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $15.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical

Dental

Vision

Life insurance

Paid Time Off

Job Description

Marriott Lexington Griffin Gate Golf Resort & Spa, located at 1800 Newtown Pike in Lexington, Kentucky, is a distinguished full-service resort that offers an exquisite blend of upscale accommodations, recreational amenities, and exceptional guest experiences. Owned and operated by Avion Hospitality, an independent franchisee, this property is committed to maintaining the highest standards of service and hospitality in the region. As part of the Marriott International family, the resort benefits from a prestigious brand reputation while operating with localized management that caters specifically to guests' needs and preferences.

Avion Hospitality, the franchisee responsible for the hotel’s operations, independently manag... Show More

Job Requirements

High school diploma or equivalent required
experience in hotel or related field preferred
positive and upbeat personality
ability to multi-task and be detail-oriented
problem-solving and quick decision making skills
clear communication skills
ability to work under pressure
effective problem handling and interpersonal skills
basic arithmetic skills
ability to read and write simple instructions
operational knowledge of Microsoft Office
willingness to work varied schedule including evenings, nights, weekends and holidays
knowledge of hotel products and guest services
ability to contribute to an enjoyable work environment

Job Qualifications

High school diploma or equivalent
college coursework in related field helpful
experience in a hotel or related field preferred
positive and upbeat personality
ability to multi-task and be detail-oriented
problem-solving skills
clear communication skills
ability to evaluate and select among alternatives quickly and accurately
ability to work well in high-pressure situations
effective problem handling skills
good listening and understanding skills
ability to work with financial information and basic arithmetic
ability to read, comprehend and write simple instructions and correspondence
operational knowledge of Microsoft Office suite
understanding of hotel products and guest services
willingness to work varied schedule including evenings, nights, weekends and holidays
ability to participate in creating an enjoyable work environment

Job Duties

Approach all encounters with guests and associates in a friendly, service-oriented manner
maintain high standards of personal appearance and grooming
maintain regular attendance in compliance with Avion Hospitality standards
comply with Avion Hospitality policies, standards and regulations
greet and welcome all guests approaching the Front Desk
maintain proper operation of the telephone switchboard
handle requests for information, mail and messages efficiently and courteously
answer guest inquiries about hotel services, facilities and hours
answer inquiries about restaurants, transportation and entertainment
establish and maintain good communication and teamwork with fellow associates and other departments
be aware of all rates, packages and special promotions
obtain all necessary information when taking room reservations
be familiar with Avion Hospitality policies and hospitality terminology
assist in emergency procedures
handle check-ins and check-outs courteously and efficiently
operate Front Desk computer system
ensure logging and delivery of packages, mail and messages
use proper two-way radio etiquette
deliver guest items as needed
maintain current knowledge of property amenities and local attractions

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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