Front Desk Agent

JW Marriott Clearwater Beach Resort & Spa is a distinguished luxury hotel located in the vibrant and beautiful Clearwater Beach, Florida. As part of Marriott International's luxury portfolio, JW Marriott boasts over 100 exquisite properties worldwide, each providing exceptional service and unforgettable experiences to guests. The resort is known for its prime location along the Gulf Coast, offering stunning views, world-class amenities, and a welcoming atmosphere that blends luxury with comfort. Guests can expect refined accommodations, expertly curated dining, rejuvenating spa treatments, and engaging recreational activities. JW Marriott places a strong emphasis on fostering a supportive workplace culture where associates are valued and empowered to deliver the highest standards of hospitality.

The role available at JW Marriott Clearwater Beach Resort & Spa is for a Guest Experience Expert within the Rooms & Guest Services Operations category. This is a full-time, non-management position with a pay rate of $19.50 per hour. The role centers around delivering a memorable and unique guest experience that goes beyond the basics of check-in and check-out. As a Guest Experience Expert, you will be the face of the hotel’s hospitality, taking initiative to provide a wide range of services that enhance the entire guest stay. This includes addressing guest requests promptly and personally, guiding guests through the resort’s offerings, handling operational tasks, and sharing insightful recommendations about the local area.

The position demands a hands-on approach, with associates empowered to move freely within their work environment to meet the needs of guests. Guest Experience Experts are expected to handle various physical tasks such as moving, lifting, carrying, pushing, or pulling objects weighing up to 10 pounds without assistance. The role requires individuals to be active and on their feet for extended periods, maintaining a professional appearance and demeanor at all times. Additionally, maintaining a secure workplace by following company policies, protecting company assets, upholding quality standards, and keeping guest information confidential are critical responsibilities.

This position is ideal for individuals who have flexible availability and possess customer service experience, although previous front desk experience is considered a plus. The company values diversity and inclusion and is dedicated to being an equal opportunity employer that celebrates the rich cultural backgrounds and unique talents of its associates. JW Marriott encourages associates to grow professionally through training, development, and recognition, providing a supportive environment where employees can pursue their passions and realize their potential.

Joining JW Marriott means becoming part of a globally recognized hospitality brand that is synonymous with exceptional service and genuine care. The brand’s philosophy, known as The JW Treatment, prioritizes the well-being of associates, ensuring they are happy and supported so that they can deliver exceptional experiences to guests. The hotel fosters a culture where collaboration and camaraderie among a diverse group of colleagues contribute to a positive and fulfilling work environment.

In summary, this Guest Experience Expert role offers an opportunity to be part of a luxury hospitality team dedicated to creating unforgettable moments for guests while nurturing a rewarding and enriching career path. If you are passionate about hospitality, eager to contribute to a dynamic team, and interested in working in a stunning resort location, JW Marriott Clearwater Beach Resort & Spa provides an excellent platform to grow, excel, and thrive.