Front Desk Agent

Washington, DC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $26.06

Benefits

Health care benefits

earned paid time off

sick leave

Life insurance

Disability Coverage

Career development opportunities

employee recognition programs

Job Description

JW Marriott Washington DC is a distinguished luxury hotel that is part of the prestigious JW Marriott brand portfolio under Marriott International. Nestled in the heart of the vibrant nation's capital, at 1331 Pennsylvania Ave NW, this hotel offers an exceptional level of hospitality and service tailored to guests seeking an unforgettable experience. The hotel prides itself on its luxurious accommodations, superior guest services, and a commitment to creating welcoming environments for all who walk through its doors. As part of Marriott International, JW Marriott Washington DC benefits from being a member of a globally respected hospitality company that values... Show More

Job Requirements

High school diploma or equivalent
ability to stand, sit, or walk for extended periods
ability to lift and move objects up to 10 pounds
strong communication skills
basic computer proficiency
cash handling ability
adherence to company safety policies
reliable and punctual
guest service orientation
ability to maintain confidentiality
ability to work flexible hours
legal authorization to work

Job Qualifications

High school diploma or equivalent GED certificate
no prior related work experience required
no supervisory experience required
no license or certification required
strong interpersonal and communication skills
proficiency with computer systems and point-of-sale operations
ability to handle cash transactions accurately
ability to work collaboratively in a team-oriented environment
commitment to delivering exceptional guest service
ability to follow company policies and security procedures

Job Duties

Organize, confirm, process, and perform all guest check-in/check-out, reservations, requests, changes, and room cancellations
Obtain payments
verify and adjust accounts
activate and file room keys
process all guest requests and transmit messages
print contingency lists for emergency guest records
identify and explain room functionalities to guests
provide guests/residents with directions, information about facilities, services, property hours, and local areas of interest and activities
follow up on pending orders or issues from the previous day to ensure resolution
execute and review daily reports/records
complete assigned cash and closing reports in computer systems
accept and record guest wake-up call requests and forward them to appropriate departments
count cash at start and end of shift and secure the cash register
process payments, receipt adjustments, refunds, and miscellaneous charges
give change
respond to special guest requests and confirm guest satisfaction
review shift logs/daily memos and document relevant information
receive, record, and transmit messages accurately
notify Loss Prevention/Security of guest theft reports
operate telephone distribution board to handle calls
process guest wake-up call requests and related telephone services
notify guests of messages received and deliver them to rooms as needed
respond, record, and process all guest calls, requests, inquiries, or concerns
record and relay guest requests or issues to appropriate staff and follow up for guest satisfaction
assist guests with internet connectivity
comply with all company safety policies and report accidents, injuries, and hazardous conditions
maintain a clean and professional appearance
protect company property and maintain confidentiality
welcome and attend to guests according to company standards
anticipate and meet guest service needs
assist guests with disabilities and express gratitude sincerely
communicate clearly and professionally with others
answer phones using proper etiquette
develop and maintain positive working relationships
support team goals and respond appropriately to employee concerns
ensure quality expectations and standards compliance
read and verify information in various formats such as fine print
enter and access work-related information in computer or point-of-sale systems
stand, sit, or walk for prolonged periods
move, lift, push, drag, or place objects weighing up to 10 pounds without assistance
perform other reasonable job duties as requested by supervisors

Job Criteria

Experience

No experience required

Job Location

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