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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
401k
Health Insurance
Vision Insurance
Dental Insurance
Health savings account
Life insurance
Disability insurance
Employee Discounts
Job Description
This opportunity is with a reputable hotel located in the Niagara Falls area known for providing excellent guest experiences and top-notch hospitality services. The hotel prides itself on maintaining high standards of professionalism and guest satisfaction, offering a welcoming and comfortable environment for all visitors. The staff works diligently to ensure that guests enjoy a seamless stay including the ease of check-in and check-out, access to concierge and housekeeping services, local attraction guidance, and a hospitable atmosphere. Operating in a dynamic hospitality setting, the hotel serves a diverse clientele from around the world, contributing to Niagara Falls' vibrant tourism sector.Show More
Job Requirements
- High school diploma or equivalency required
- At least one year of experience preferred
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills including dealing with difficult and rude patrons
- Excellent organization skills and attention to detail
- Opera experience preferred
- Familiarity with the Niagara Falls area with the ability to provide directions and maps to local attractions and destinations
- Prolonged periods of standing at front desk and working on a computer
- Must be able to lift up to 15 pounds at times
Job Qualifications
- High school diploma or equivalency required
- At least one year of experience preferred
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills including dealing with difficult and rude patrons
- Excellent organization skills and attention to detail
- Opera experience preferred
- Familiarity with the Niagara Falls area with the ability to provide directions and maps to local attractions and destinations
Job Duties
- Efficiently manages the operations of the front desk ensuring minimal time is required for check in and checkout
- Warmly and professionally welcomes all guests
- Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food laundry concierge services or housekeeping
- Treats requests with professionalism tact and a courteous manner
- Ensures prompt delivery of final bills to guests
- Ensures the lobby and shared areas are neat and orderly
- Maintains knowledge of hotel policies including room rates discounts special offerings and community events
- Maintains knowledge of upcoming events local area and hotel offerings
- Performs other related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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