Front Desk Agent

Leland, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $14.00 - $15.00

Work Schedule

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Supplemental Insurance

Paid Time Off

Paid training

Company culture

Job Description

Crown Hotel & Travel Management, LLC is a distinguished name in the hospitality industry, offering exemplary services to guests and clients seeking comfort and quality accommodations. As a prominent player in hotel management, the company takes pride in delivering a broad range of hospitality services that cater to travelers and tourists alike. With a commitment to excellence and a passion for customer satisfaction, Crown Hotel & Travel Management, LLC has built a reputation for providing welcoming atmospheres, efficient service, and memorable experiences. The company thrives on creating an environment where guests feel valued, safe, and well-cared for, making every stay a delightful one. Known for maintaining high standards in service delivery and employee development, Crown Hotel & Travel Management focuses on fostering both guest satisfaction and career growth opportunities for its staff.

This part-time hotel position at Crown Hotel & Travel Management, LLC offers an exciting opportunity to be part of a dynamic team dedicated to hotel management and guest services. This role is essential for ensuring smooth daily hotel operations and providing a welcoming environment for guests from check-in to departure. The successful candidate will be working in close interaction with visitors and guests, managing reservations, payments, inquiries, and various behind-the-scenes operations that contribute to the guest experience. Weekend availability is a must, highlighting the importance of consistent staffing during peak times.

The position emphasizes not only the operational duties necessary for front desk and guest services but also values the enhancement of guest relations through effective communication, professionalism, and attention to detail. Employees will have the opportunity to develop skills in customer service, reservation management, and hotel policy adherence within a supportive company culture. With benefits like paid training, insurance coverage including medical, dental, and vision, supplemental insurance, and a generous paid time off plan, Crown Hotel & Travel Management ensures its employees are supported and valued. The company culture is promoted as fantastic, promising a positive and engaging work atmosphere where employees can grow and thrive.

This role will appeal to individuals passionate about hospitality and eager to build a career within the hotel industry. It is designed for those who enjoy working in a guest-centered environment, handle multiple tasks efficiently, and take pride in maintaining the highest standards of personal presentation and professionalism. The job demands keen organizational skills, adaptability, and a proactive attitude, as employees will be responsible for various duties from managing guest reservations and inquiries to assisting with safety procedures and minor maintenance documentation. This comprehensive role offers the chance to gain extensive experience in hotel operations and be part of a company that values its workforce as much as its patrons.

Job Requirements

High school diploma or equivalent
basic working knowledge of a computer including word processing
ability to handle multiple tasks at one time
excellent communication and interpersonal skills
very good organization and time management skills
ability to frequently kneel, reach, crawl, and twist torso as needed
ability to regularly lift and carry up to 20 pounds without assistance
maintain a high standard of personal hygiene and appearance

Job Qualifications

High school diploma or equivalent
basic working knowledge of a computer including Word
excellent communication and interpersonal skills
ability to interact with many types of personalities
very good organization and time management skills
ability to frequently kneel, reach, crawl, and twist torso
ability to regularly lift and carry up to 20 pounds without assistance
maintain a high standard of personal hygiene and appearance

Job Duties

Receiving accommodation reservations from visitors
taking the details of all arriving guests including payment information
allocating rooms to all guests
providing information to guests about the procedures, policies, and facilities of the hotel
providing the guest with the necessary tourism information
handling all customer concerns and queries
issuing receipts to the guests
ensuring the safety and security of all guests
maintain all guest reservations in accordance with credit card security requirements
balance and properly account for cash drawer at the desk for each shift
maintain all training requirements as set forth by General Manager
assisting guests with safety deposit box forms and keys as outlined by GM
wear a provided uniform and name tag at all times on the property
perform routine cleaning throughout the work area
document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel
respond to guest’s requests for immediate repairs
report lost-and-found items in accordance with hotel procedures
all other assigned duties