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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Disability insurance
401(k) matching
Tuition Reimbursement
Opportunities for advancement
Vision Insurance
Life insurance
Job Description
Concord Hospitality is a dynamic and well-established hospitality management company known for operating quality hotels across the United States. Committed to excellence and delivering outstanding guest experiences, Concord Hospitality emphasizes an associate-first culture that values growth, diversity, and work-life balance. Their portfolio includes a variety of properties, each dedicated to providing comfort, superior service, and memorable stays for guests. The company prioritizes continuous training and development, ensuring their team members are equipped with the skills to succeed in a competitive industry, fostering a culture built on the cornerstones of quality, integrity, community, profitability, and fun. Concord Hospitality is proud to... Show More
Job Requirements
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Duties
- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality standards
- Promptly address guest concerns and ensure satisfaction in a timely manner
- Post guest charges, collect payments, and follow cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Stay knowledgeable about the hotel brand, travel programs, and special offers
- Communicate guest feedback effectively to departments and management
- Respond quickly to calls, lobby visitors, and team members needing assistance
- Maintain full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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