Front Desk Agent

Anaheim, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $28.15

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Vacation Time

sick leave

Life insurance

401(k) Plan

Job Description

HEI Hotels and Resorts is a distinguished hospitality company recognized for operating a portfolio of upscale hotels and resorts across the United States, delivering exceptional experiences to guests and extraordinary career opportunities to its associates. The company is committed to creating a supportive and inclusive workplace environment where employees feel valued, compensated fairly, and provided with industry-leading tools, training, and support to help them thrive professionally and personally. HEI Hotels and Resorts prides itself on its people-first culture, understanding that its success is powered by the dedication and talent of its workforce. The company also values diversity and inclusion and... Show More

Job Requirements

High school diploma or equivalent
Previous experience in a hotel or customer service role preferred
Ability to operate basic computer systems and reservation software
Strong communication and interpersonal skills
Ability to remain calm and professional under pressure
Availability to work flexible hours including weekends and holidays
Physical ability to stand and walk for extended periods
Basic math skills to handle cash and transactions
Must be detail-oriented and able to multitask

Job Qualifications

Hotel experience preferred
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation
Ability to access and accurately input information using a moderately complex computer system
Ability to observe and detect signs of emergency situations
Ability to establish and maintain effective working relationships with associates, customers and patrons
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc

Job Duties

Greet customers immediately with a friendly and sincere welcome
Use a positive and clear speaking voice, listen to and understand requests
respond with appropriate action and provide accurate information such as outlet hours and local attractions
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
Promote HEI Hotels and Resorts and brand marketing programs
Make appropriate selection of rooms based on guest needs
Code electronic keys
Non-verbally confirm the room number and rate
Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
Verify and imprint credit cards for authorization using electronic acceptance methods
Handle cash, make change and balance an assigned house bank
Accept and record vouchers, traveler’s checks, and other forms of payment
Convert foreign currency at current posted rates
Post charges to guest rooms and house accounts using the computer
Promptly answer the telephone using positive and clear communication
Input messages into the computer
Retrieve messages and communicate the content to the guest
Retrieve mail, small packages and facsimiles for customers as requested
Close guest accounts at time of check out and ascertain satisfaction
In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc
Remain calm and alert especially during emergency situations and heavy hotel activity
Plan and implement detailed steps by using experienced judgment and discretion
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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