Front Desk Agent

HEI Hotels and Resorts is a distinguished hospitality company recognized for operating a portfolio of upscale hotels and resorts across the United States, delivering exceptional experiences to guests and extraordinary career opportunities to its associates. The company is committed to creating a supportive and inclusive workplace environment where employees feel valued, compensated fairly, and provided with industry-leading tools, training, and support to help them thrive professionally and personally. HEI Hotels and Resorts prides itself on its people-first culture, understanding that its success is powered by the dedication and talent of its workforce. The company also values diversity and inclusion and encourages applicants from varying backgrounds to apply, including those with military experience, as part of its mission to build a rich, dynamic team.

The JW Marriott Anaheim, a prestigious AAA Four Diamond resort located less than a mile from Disneyland and the Anaheim Convention Center, is now part of the HEI Hotels and Resorts portfolio. This location offers a vibrant hospitality environment where delivering top-tier guest service is paramount. The role available at JW Marriott Anaheim is that of a Front Desk Associate, a crucial position that directly impacts guests' experiences from arrival to departure. This hourly position offers a competitive wage of $28.15 per hour and is designed for individuals eager to engage with customers, manage check-in and check-out procedures efficiently, and resolve guest issues with tact and professionalism.

As a Front Desk Associate, your core responsibilities will include warmly welcoming guests as they arrive, accurately completing the registration process, handling payments efficiently, and providing guests with vital information about the hotel amenities and local attractions. You will also be responsible for managing room assignments, issuing electronic keys, and maintaining an attentive and calm demeanor especially during peak periods or emergencies. The role requires excellent communication skills, the ability to operate a moderately complex computer system, and the capacity to handle multiple forms of payments including foreign currency and vouchers.

This position is ideal for individuals with previous hotel experience who are detail-oriented, customer-service focused, and capable of working in a fast-paced environment. The role entails standing and moving around the front office area and demands the capacity to manage stressful situations while delivering exceptional guest service. If you are passionate about hospitality and eager to contribute to an organization that values and invests in its people, this opportunity at JW Marriott Anaheim with HEI Hotels and Resorts is an excellent fit.

HEI Hotels and Resorts offers a comprehensive benefits package for the physical, mental, and financial wellness of its employees. These benefits include competitive medical, dental, and vision insurance plans, vacation and holiday leave, pet insurance options, life insurance, disability plans, and a 401(k) savings plan with matching contributions. The company is committed to equal opportunity employment and embraces diversity in all its forms, ensuring a welcoming and supportive environment for all associates. The Front Desk Associate role provides not only a chance to grow within a respected hospitality company but also to be part of a team that honors and invests in its people.