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Job Overview
Compensation
Hourly
Range $12.25 - $15.50
Work Schedule
Flexible
Benefits
401(k) Plan with Matching Contributions
weekly pay
Hilton travel discounts worldwide
growth opportunities
Spa Discounts
Restaurant Discounts
Tuition remission at Regent University
complimentary employee meal per shift
Job Description
Founders Inn and Spa is a renowned resort and conference center dedicated to providing guests with an exceptional hospitality experience. Known for its blend of classic charm and modern amenities, the resort offers a welcoming environment for both leisure travelers and business guests. As a distinguished establishment in the hospitality industry, Founders Inn and Spa prides itself on its commitment to quality service, guest satisfaction, and a supportive work culture. The organization fosters a sense of community and growth among its employees while delivering memorable experiences to its visitors. With its elegant accommodations, top-tier conference facilities, and a wide range... Show More
Job Requirements
- High school diploma or equivalent experience or training
- Ability to perform necessary computer tasks
- Effective communication skills in English
- Capacity to maintain professional and friendly demeanor under pressure
- Ability to resolve customer complaints and issues
- Flexibility to work assigned shifts and schedules
- Willingness to perform additional tasks as assigned by management
Job Qualifications
- High school diploma or equivalent experience or training
- Ability to effectively communicate in English
- Proficiency in computer tasks related to the role
- Strong interpersonal and customer service skills
- Experience in hospitality or front desk roles preferred but not required
Job Duties
- Check guests in and out efficiently and with a friendly demeanor
- Handle cashier functions including posting charges accurately and maintaining cash receipts
- Manage reservation functions such as entering and updating group files
- Provide concierge services by informing guests about local entertainment and amenities
- Adhere to resort policies and report violations to Human Resources
- Resolve guest complaints, disputes, and conflicts promptly and professionally
- Maintain good working relationships across all hotel departments
- Monitor, sell, and post items from the Sundries shop
- Collect guest feedback and comment cards enthusiastically
- Present a consistent friendly disposition and professional demeanor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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