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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
TownePlace Suites San Antonio Northwest is part of the MCR management portfolio, a leading hotel owner-operator in the United States. MCR manages an extensive network of over 148 premium-branded hotels across 37 states, including well-known Marriott and Hilton brands, providing exceptional hospitality services to guests nationwide. Founded in 2006, MCR has rapidly grown to become the third-largest hotel owner-operator in America, with a strong presence in cities across the country and a workforce of more than 7,000 dedicated team members. The company's reputation is built on a commitment to delivering cleanliness and friendliness in all its properties, ensuring guests enjoy... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Can-do attitude: must have a positive attitude and willingness to learn
- Ability to follow guidelines: must be able to understand and follow established guidelines and procedures
- Handle pace and pressure: must work well in stressful, high-pressure situations
- Listening, conflict resolution: must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
- Communication skills: must be able to convey information and ideas clearly
- Hospitality and guest service: must have a desire to serve all guests
- Age requirement: must be 18 years of age or older to perform this job
- Schedule and travel: must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Clock-in/out: arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor
- Never work while off the clock
- Breaks: clock in/out for breaks at the designated time on your schedule
- Call outs: provide sufficient notice as directed by your supervisor when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve guests with hospitality and excellent customer service
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for every shift
- Ability to clock in/out for breaks at designated times and provide notice for call-outs
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Contribute to great guest satisfaction scores as a team
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all hotel features and amenities
- Support and be aware of all groups and events at the hotel
- Understand and use relevant technology for the front desk role
- Answer all incoming calls with friendly service using the approved greeting
- Keep all areas clean and well-organized, including guest rooms and public spaces as needed
- Complete all operational checklists accurately and on time every shift
- Wear a clean, approved uniform and be well-groomed according to the Team Member Handbook
- Communicate clearly, honestly, and professionally with team members
- Check guests in and out efficiently and contact them after check-in to ensure satisfaction
- Stay up-to-date on room rates and promotions
- Receive and note all incoming mail according to daily checklists
- Collaborate with team members to create a positive workplace environment
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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