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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.30 - $22.00
Work Schedule
Weekend Shifts
Benefits
Group insurance
Paid Time Off
Company-matched 401(k) plan
voluntary benefits
Life enrichment benefits
Get Paid Daily
Job Description
InnVentures is a dynamic hospitality management company driven by an innovative and entrepreneurial spirit. With over 40 years of experience in the hotel industry, InnVentures operates more than 75 hotels across 20-plus states, serving some of the nation's largest real estate investment trusts (REITs), private real estate owners, as well as a diverse portfolio of individual and family-owned hotels. The company has built its reputation on proven methods of management, development, and revenue maximization that have established a trusted expertise in operating major hotel brands. This extensive experience positions InnVentures as a leader in delivering exceptional guest experiences and fostering... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service preferred
- Strong communication skills
- Ability to use basic computer systems
- Ability to remain standing for the duration of a shift
- Ability to lift at least 25 pounds
- Flexibility to work various shifts including evenings, weekends and holidays
Job Qualifications
- Previous customer service experience in a fast-paced, guest-facing environment
- Strong verbal and written communication skills
- Ability to read, write, type and use basic technology
- Ability to stand for entire shifts
- Ability to lift at least 25 pounds
- Availability to work evenings, weekends and holidays
Job Duties
- Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience
- Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met
- Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay
- Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts
- Support the goals of the hotel through teamwork and collaboration with all departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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