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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
uniform provided
Job Description
This esteemed establishment is a reputable hotel known for its commitment to providing exceptional hospitality services and memorable guest experiences. The hotel prides itself on maintaining high standards of professionalism and personalized service, ensuring that every guest feels welcomed and valued throughout their stay. With a focus on operational excellence and guest satisfaction, the hotel operates with a vibrant team dedicated to upholding brand standards and delivering seamless service across all departments. The ambiance combines comfort with sophistication, making it a preferred destination for both business and leisure travelers seeking quality accommodation with attentive service.
The role offered i... Show More
The role offered i... Show More
Job Requirements
- Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
- must possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment
- excellent communication skills
- ability to convey information and ideas through writing, telephone and personal meeting situations
- engaging the audience and helping them understand and retain the message
- must poses a passion to serve
- skilled at establishing effective relationships with customers and internal partners
- requires effective reading, writing and oral comprehension
- service orientation
- knowledge of principles and processes for providing customers and personal services
- must have a valid driver’s license and dependable transportation available
- must have an outgoing personality, be well organized, and detail oriented
- must be able to work a flexible schedule to include evenings, nights, weekends, and some holidays
- must have a good work ethic, be honest and work well with others
- must have good cash handling skills, able to make changes, manage cash drawer
- stand/walk on feet for 8 hours and work in a restrictive space/environment
- must have eyesight enabling vision both near and far
- finger dexterity to type, to write, and work on a computer
- must speak in a clear, understandable voice, hear at a basic level, and understand English
- must be able to bend, stretch arms overhead and lift and/or carry up to 30 pounds
Job Qualifications
- High school diploma or equivalent
- prior experience in hotel front desk or customer service preferred
- knowledge of hotel reservation systems and front office operations
- strong interpersonal and communication skills
- ability to multitask and work in a fast-paced environment
- proficiency with computer software and telephone systems
- awareness of safety and security procedures
- cash handling experience
- demonstrated ability to maintain confidentiality
- flexibility to work weekends and holidays
Job Duties
- Ensure front desk operations are carried out within the systems and procedures required by brand specific standards
- working knowledge of all hotel systems including PBX phone system, key system, PMS reservation systems, and brand specific training
- knowledge of fire alarm system and evacuation procedures
- mindful of credit responsibility so that suspicious accounts are immediately noted to ensure effective credit control
- must have good knowledge of surrounding area
- manage reservations and check-ins to ensure the highest RevPAR
- must be responsible for the security of guests, fellow employees, and hotel assets
- must perform any other required duties as requested by Supervisor to aid in better operation of the hotel, restaurant, lounge, and service to the guests
- keep confidential the business functions of the company including, but not limited to, top accounts, financial status, customer/guest information, employee issues, etc.
- maintains compliance with all front office standard operation procedures monitors key control, verifies room status information, updates group information, ensures follow-through of all VIP and Tour VIP requests
- works with other staff to ensure awareness and compliance with all safety and security policies and procedures
- ensures employee and guest safety by participating in proper training and maintenance of equipment and work area
- balances PMS activity at the end of each shift and daily report as required
- never drops a deposit without a witness
- accurately counts and accounts for cash banks prior to and at the end of each shift
- immediately report any guest issues to the Manager on Duty
- does not participate in personal conversations either in person or on telephone or cell phone
- assist guests with luggage as needed
- well-groomed and in uniform while on property
- does not eat, drink, or smoke in sight of a guest
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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