Front Desk Agent

Norman, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Dental Insurance

Flexible spending account

Health Insurance

Health savings account

Paid Time Off

Job Description

Endeavor Hotel Group, LLC is a well-established hospitality company committed to delivering exceptional guest experiences through comprehensive service and dedicated staff. The company places a strong emphasis on cultivating a work environment that supports the growth and satisfaction of its employees while ensuring guests receive top-quality service and amenities. One of its prominent properties, Stonehill Norman, located in Norman, Oklahoma, represents the group’s dedication to excellence in the lodging industry. This hotel operates with a clear mission to provide a welcoming, comfortable, and memorable stay for every guest.

Stonehill Norman prides itself on fostering a workplace where teamwork, professionalism, and cus... Show More

Job Requirements

High school diploma or equivalent
Previous front desk experience preferred
Basic knowledge of hotel processes
Proficiency in Microsoft Office applications
Strong customer service skills
Excellent written and verbal communication abilities
Ability to manage multiple tasks efficiently
Self-motivated with strong organizational skills
Ability to maintain professionalism and friendliness at all times

Job Qualifications

Previous front desk experience preferred
High school diploma or experience in a related field
Basic knowledge of hotel processes
Customer service skills
Knowledge of Microsoft Office applications
Skilled with attention to detail
Strong written and verbal communication
Ability to multi-task
Self-motivation
Organization
Customer relationship building
Time management
Computer application literacy

Job Duties

Greet guests providing them with superb customer service
Answer all customer questions in person and over the phone
Redirect incoming phone calls to the appropriate department and take messages when necessary
Monitor organize and forward emails to appropriate personnel
Accurately process customer monetary transactions
Ensure the front desk area is neat presentable and equipped with all necessary supplies
Accept all letters and packages distributing them to the appropriate departments and personnel as necessary
Maintain customer records and files
Perform various other responsibilities as assigned by the supervisor

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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