Job Overview
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
Wyndham Garden Baronne 201Baronne is a distinguished hotel establishment known for delivering exceptional hospitality and comfort to its guests. As part of the Wyndham Hotels & Resorts family, Wyndham Garden Baronne 201Baronne prides itself on providing a welcoming atmosphere with modern amenities tailored to both business and leisure travelers. The hotel features comfortable accommodations, an attentive staff, and a strategic location that allows guests easy access to local attractions, dining options, and transportation. This setting creates an environment where visitors can enjoy a relaxing and memorable stay. The hotel is committed to maintaining high standards of service and guest satisfaction, exemplifying its dedication to making each visit exceptional. Employment at Wyndham Garden Baronne 201Baronne typically involves working in a collaborative and fast-paced environment that values professionalism, guest focus, and teamwork. The position of Front Desk Agent is a full-time role, offering a competitive salary that aligns with industry standards and reflects the experience and skills required for the job.
The Front Desk Agent at Wyndham Garden Baronne 201Baronne serves as the primary point of contact for guests from the moment they arrive until their departure. This role is essential in shaping the first impression guests have of the hotel and plays a critical role in ensuring a smooth and welcoming check-in and check-out process. Responsibilities include managing guest reservations, handling payments efficiently, and responding promptly and professionally to any guest questions or concerns. The Front Desk Agent also acts as a liaison between guests and other hotel departments such as housekeeping and maintenance, ensuring that rooms are prepared to the highest standards and addressing any issues that arise during a guest's stay. Strong communication and interpersonal skills are paramount, as the role demands frequent interaction with diverse guests and requires the ability to provide clear information about hotel policies, local attractions, and transportation options. Experience with hotel management software, particularly Opera Cloud, is mandatory, enabling the Front Desk Agent to manage operations smoothly and contribute positively to the overall guest experience. This position requires flexibility in scheduling, including the willingness to work evenings, weekends, and holidays as needed. By excelling in these duties, the Front Desk Agent greatly impacts guest satisfaction and helps uphold the esteemed reputation of Wyndham Garden Baronne 201Baronne as a preferred choice for accommodation in the area.
The Front Desk Agent at Wyndham Garden Baronne 201Baronne serves as the primary point of contact for guests from the moment they arrive until their departure. This role is essential in shaping the first impression guests have of the hotel and plays a critical role in ensuring a smooth and welcoming check-in and check-out process. Responsibilities include managing guest reservations, handling payments efficiently, and responding promptly and professionally to any guest questions or concerns. The Front Desk Agent also acts as a liaison between guests and other hotel departments such as housekeeping and maintenance, ensuring that rooms are prepared to the highest standards and addressing any issues that arise during a guest's stay. Strong communication and interpersonal skills are paramount, as the role demands frequent interaction with diverse guests and requires the ability to provide clear information about hotel policies, local attractions, and transportation options. Experience with hotel management software, particularly Opera Cloud, is mandatory, enabling the Front Desk Agent to manage operations smoothly and contribute positively to the overall guest experience. This position requires flexibility in scheduling, including the willingness to work evenings, weekends, and holidays as needed. By excelling in these duties, the Front Desk Agent greatly impacts guest satisfaction and helps uphold the esteemed reputation of Wyndham Garden Baronne 201Baronne as a preferred choice for accommodation in the area.
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in hospitality or accommodation services
- Basic computer skills and familiarity with property management systems
- Excellent verbal and written communication skills in English
- Ability to work flexible hours, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in hospitality or accommodation services
- Basic computer skills and familiarity with property management systems
- Excellent verbal and written communication skills in English
- Experience using hotel management software such as Opera Cloud, Maestro, or similar platforms
- Additional language proficiency beyond English
- Certification in hospitality or customer service training
- Strong knowledge of local area attractions and transportation options
- Demonstrated ability to handle cash and process financial transactions accurately
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Manage guest check-in and check-out processes efficiently using property management software
- Handle reservations, cancellations, and modifications accurately and promptly
- Respond to guest inquiries, requests, and complaints in a courteous and timely manner
- Coordinate with housekeeping and maintenance departments to ensure room readiness and resolve any guest issues
- Process payments, issue receipts, and maintain accurate records of transactions
- Provide guests with information about hotel services, local attractions, and transportation options
- Maintain the cleanliness and organization of the front desk area
- Adhere to all safety, security, and privacy policies to protect guests and hotel property
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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