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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Career advancement opportunities
Retirement Plan
flexible schedule
Job Description
Sheraton Hotel is a globally recognized brand in the hospitality industry, known for its luxury accommodations and exceptional service. As part of Marriott International, the Sheraton Hotel upholds a legacy of providing guests with memorable experiences marked by comfort, convenience, and personalized attention. Our establishment prides itself on maintaining high standards of hospitality, offering a wide range of services and amenities tailored to meet the diverse needs of travelers from around the world. Located in a prime area that attracts both business and leisure guests, Sheraton Hotel combines the warmth of a boutique experience with the reliability of a large,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Proficiency in English language
- Basic computer literacy
- Ability to work flexible shifts
- Excellent communication skills
- Friendly and approachable demeanor
Job Qualifications
- Knowledge of hotel policies, procedures, and services, with a general understanding of other departments
- Exceptional computer skills, including familiarity with hotel management software
- Excellent communication skills in English, both verbal and written
- Ability to handle multiple tasks efficiently and remain calm under pressure
- Strong interpersonal skills and a professional appearance
- Ability to work flexible hours, including evenings, weekends, and holidays
Job Duties
- Perform check-in and check-out procedures in accordance with Marriott standards
- Post charges to guest folios accurately and efficiently
- Maintain inventory of gift shop items and assist guests with purchases
- Enroll guests into the hotel’s guest loyalty program to enhance their experience
- Receive and handle incoming and external calls professionally
- Transfer calls to appropriate departments or personnel
- Attend pre-shift meetings to stay informed about hotel updates and special events
- Create key packets for group check-ins to ensure smooth arrivals
- Explain hotel services, amenities, and features to guests
- Perform all other duties as assigned to support hotel operations and guest satisfaction
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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