Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Career advancement opportunities
Retirement Plan
flexible schedule
Job Description
Sheraton Hotel is a globally recognized brand in the hospitality industry, known for its luxury accommodations and exceptional service. As part of Marriott International, the Sheraton Hotel upholds a legacy of providing guests with memorable experiences marked by comfort, convenience, and personalized attention. Our establishment prides itself on maintaining high standards of hospitality, offering a wide range of services and amenities tailored to meet the diverse needs of travelers from around the world. Located in a prime area that attracts both business and leisure guests, Sheraton Hotel combines the warmth of a boutique experience with the reliability of a large, international hotel chain. Our commitment to excellence is reflected not only in our facilities but also in the passionate and dedicated team members who contribute to making each stay special. We foster an inclusive and dynamic workplace environment that encourages professional growth, teamwork, and innovation within the hospitality sector.
We are currently seeking a Guest Service Agent to join our dynamic team at Sheraton Hotel. This pivotal role is ideal for individuals with a friendly demeanor and keen attention to detail who are passionate about delivering outstanding guest experiences in a fast-paced hospitality setting. As a Guest Service Agent, you will serve as the first point of contact for our valued guests, ensuring smooth check-in and check-out processes according to Marriott standards. Your responsibility extends to managing guest folios, assisting in gift shop transactions, enrolling guests into our loyalty program, and handling communication with professionalism and efficiency. The role demands excellent multitasking abilities, effective communication skills in English, and a comprehensive understanding of hotel operations and services. You will actively participate in pre-shift meetings, contribute to creating key packets for group arrivals, and provide detailed information about the hotel's services and amenities, thereby enhancing guest satisfaction.
As part of Sheraton Hotel's team, you will work in an environment that values respect, growth, and excellence. This position offers valuable exposure to the hospitality industry with opportunities for career advancement within an internationally respected brand. We offer competitive salary packages along with a range of employee benefits that promote work-life balance, health, and well-being. If you thrive on creating positive guest interactions and wish to advance your career in hotel operations, Sheraton Hotel invites you to apply and join our committed team of hospitality professionals. Become part of our mission to exceed guest expectations through warm, personalized service and attention to every detail.
We are currently seeking a Guest Service Agent to join our dynamic team at Sheraton Hotel. This pivotal role is ideal for individuals with a friendly demeanor and keen attention to detail who are passionate about delivering outstanding guest experiences in a fast-paced hospitality setting. As a Guest Service Agent, you will serve as the first point of contact for our valued guests, ensuring smooth check-in and check-out processes according to Marriott standards. Your responsibility extends to managing guest folios, assisting in gift shop transactions, enrolling guests into our loyalty program, and handling communication with professionalism and efficiency. The role demands excellent multitasking abilities, effective communication skills in English, and a comprehensive understanding of hotel operations and services. You will actively participate in pre-shift meetings, contribute to creating key packets for group arrivals, and provide detailed information about the hotel's services and amenities, thereby enhancing guest satisfaction.
As part of Sheraton Hotel's team, you will work in an environment that values respect, growth, and excellence. This position offers valuable exposure to the hospitality industry with opportunities for career advancement within an internationally respected brand. We offer competitive salary packages along with a range of employee benefits that promote work-life balance, health, and well-being. If you thrive on creating positive guest interactions and wish to advance your career in hotel operations, Sheraton Hotel invites you to apply and join our committed team of hospitality professionals. Become part of our mission to exceed guest expectations through warm, personalized service and attention to every detail.
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Proficiency in English language
- Basic computer literacy
- Ability to work flexible shifts
- Excellent communication skills
- Friendly and approachable demeanor
Job Qualifications
- Knowledge of hotel policies, procedures, and services, with a general understanding of other departments
- Exceptional computer skills, including familiarity with hotel management software
- Excellent communication skills in English, both verbal and written
- Ability to handle multiple tasks efficiently and remain calm under pressure
- Strong interpersonal skills and a professional appearance
- Ability to work flexible hours, including evenings, weekends, and holidays
Job Duties
- Perform check-in and check-out procedures in accordance with Marriott standards
- Post charges to guest folios accurately and efficiently
- Maintain inventory of gift shop items and assist guests with purchases
- Enroll guests into the hotel’s guest loyalty program to enhance their experience
- Receive and handle incoming and external calls professionally
- Transfer calls to appropriate departments or personnel
- Attend pre-shift meetings to stay informed about hotel updates and special events
- Create key packets for group check-ins to ensure smooth arrivals
- Explain hotel services, amenities, and features to guests
- Perform all other duties as assigned to support hotel operations and guest satisfaction
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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