Job Overview
Employment Type
Temporary
Part-time
Compensation
Hourly
Exact $20.65
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Benefits
competitive pay
401K opportunities
Travel Discounts
Credit union membership
Professional counseling
Family support
Free on-site parking
Department celebrations
Associate Appreciation Week
Monthly associate recognition
Reward programs
Stipend for work shoes
Job Description
Hyatt Vacation Club (HVC) is a distinguished hospitality company specializing in vacation ownership and resort experiences. Known for creating exceptional vacation opportunities for travelers worldwide, HVC operates in a supportive, friendly, and scenic environment dedicated to providing memorable and personalized guest experiences. Hyatt Vacation Club is part of the globally respected Hyatt brand, which is synonymous with quality hospitality, exceptional guest service, and a commitment to inclusivity and care across all its properties and services. Their focus is on delivering vacations that turn into lifelong memories for owners and guests alike, making it a premier choice for those seeking both leisure and luxury in a welcoming atmosphere.
The role of a Seasonal Guest Services Agent at Hyatt Vacation Club is vital in maintaining and elevating this standard of excellence. Positioned as the first point of contact for owners and guests, this role involves assisting with check-ins, providing detailed information about villa amenities, services, operating hours, and local attractions to ensure guests enjoy a seamless and engaging stay. The Guest Services Agent is a key player in delivering exceptional customer service by attentively listening to guest inquiries, addressing concerns promptly, and coordinating with other departments to resolve any issues efficiently.
This part-time, seasonal role requires availability for 1st and 2nd shifts including weekends and holidays, reflecting the flexible and dynamic nature of hospitality operations. A competitive hourly wage of $20.65 is offered to successful candidates, underscoring the value HVC places on quality team members who contribute to their welcoming guest experience. The seasonal Guest Services Agent works collaboratively within a team, embodying the company’s core values of professionalism, inclusivity, and care, supporting not only the guests but also contributing to overall team goals and maintaining adherence to company policies and safety procedures.
Hyatt Vacation Club also emphasizes personal and professional growth, providing opportunities for development as well as a range of benefits including 401k opportunities, travel discounts, credit union membership, and professional counseling services. Additional site-specific perks include free on-site parking, department celebrations, associate appreciation weeks, monthly recognition and reward programs, and financial support for work shoes. This role is well suited for individuals passionate about hospitality and guest services who seek a rewarding part-time position in an inclusive and reputable company that prioritizes meaningful connections and memorable experiences for its guests and owners.
The role of a Seasonal Guest Services Agent at Hyatt Vacation Club is vital in maintaining and elevating this standard of excellence. Positioned as the first point of contact for owners and guests, this role involves assisting with check-ins, providing detailed information about villa amenities, services, operating hours, and local attractions to ensure guests enjoy a seamless and engaging stay. The Guest Services Agent is a key player in delivering exceptional customer service by attentively listening to guest inquiries, addressing concerns promptly, and coordinating with other departments to resolve any issues efficiently.
This part-time, seasonal role requires availability for 1st and 2nd shifts including weekends and holidays, reflecting the flexible and dynamic nature of hospitality operations. A competitive hourly wage of $20.65 is offered to successful candidates, underscoring the value HVC places on quality team members who contribute to their welcoming guest experience. The seasonal Guest Services Agent works collaboratively within a team, embodying the company’s core values of professionalism, inclusivity, and care, supporting not only the guests but also contributing to overall team goals and maintaining adherence to company policies and safety procedures.
Hyatt Vacation Club also emphasizes personal and professional growth, providing opportunities for development as well as a range of benefits including 401k opportunities, travel discounts, credit union membership, and professional counseling services. Additional site-specific perks include free on-site parking, department celebrations, associate appreciation weeks, monthly recognition and reward programs, and financial support for work shoes. This role is well suited for individuals passionate about hospitality and guest services who seek a rewarding part-time position in an inclusive and reputable company that prioritizes meaningful connections and memorable experiences for its guests and owners.
Job Requirements
- Available to work various shifts, holidays, and both weekend days
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping
- Be able to stand, sit, or walk for an extended period of time
- Lift/carry/push/pull items that weigh up to 25lbs without assistance
- Position may require background and drug screening contingent on company policy
- Specific job duties may differ by property, size of team, or facility
Job Qualifications
- High school diploma or equivalent preferred
- Experience in customer service or hospitality is an advantage
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Friendly, approachable demeanor
- Problem-solving skills
- Ability to handle multiple tasks simultaneously
Job Duties
- Checks owners/guests into their villas and reviews property amenities, services, hours of operations, and local areas of interest and activities
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues
- Identifies and explains room features to guests such as use of room key, ice and vending areas
- Follows up with owners/guests to ensure their requests or problems have been met to their satisfaction
- Answers telephone calls and routes calls to the proper department as applicable
- May be asked to assist with bellman and runner duties depending on facility or location
- Welcome and greet guests and anticipate and address their needs
- Interact with colleagues and guests professionally and promptly
- Contribute to team goals
- Always follow company policies and safety procedures
Job Criteria
Experience
No experience required
Job Location
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