Front Desk Agent

Brownsville, TX, USA|

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $10.25 - $13.00

Benefits

Paid Time Off

Employee Health Plan

Competitive starting pay

Job Description

Perspective Hospitality is a well-established company in the hospitality industry, committed to delivering exceptional guest experiences through its dedicated team members. Known for its welcoming atmosphere and outstanding customer service, Perspective Hospitality operates several properties that cater to a diverse clientele. With a focus on creating memorable stays, the company prides itself on maintaining high standards of service, professionalism, and guest satisfaction. It is an equal opportunity employer promoting diversity and inclusion in the workplace, ensuring that all employees receive fair treatment and growth opportunities.

The Front Desk Agent position at Perspective Hospitality plays a vital role in the dai... Show More

Job Requirements

High school diploma or equivalent (GED)
Previous front desk, reservations, concierge, bell desk or night audit experience
Authorized to work in the United States
Ability to work varied shifts including mornings, mid-evenings, and evenings
Strong interpersonal and communication abilities
Competency with front desk technology and procedures
Ability to manage cash drawer and balances
Knowledge of hotel policies and guest service standards
Willingness to attend meetings and perform additional tasks as needed

Job Qualifications

High school diploma or equivalent (GED)
Previous experience in front desk, reservations, concierge, bell desk, or night audit roles
Strong communication and customer service skills
Proficiency with front desk computer systems
Knowledge of hotel operations and local area
Ability to manage cash and reconcile accounts
Familiarity with safety and emergency procedures
Capability to handle multiple tasks and work varied shifts
Attention to detail and professional demeanor

Job Duties

Greet, register, check out, and assist guests efficiently and professionally
Manage check-in and check-out procedures thoroughly
Operate front desk computer systems for arrivals and departures
Maintain control of room and departmental keys
Handle walk-ins, stay-over guests, and room charges accurately
Post charges to guest accounts and master bills
Follow property procedures for safe key handling
Understand room and rate policies and adjust for stay changes
Review reservations and manage future availability
Facilitate group arrivals and coordinate check-in/out requirements
Ensure no check-outs with outstanding balances
Familiarize guests with hotel facilities
Maintain shift logbook and read current memos
Manage personal cash drawer and report discrepancies
Communicate early departures, late check-outs, and special requests to housekeeping
Welcome returning guests
Adhere to safety and emergency procedures
Attend front desk meetings
Conduct weekly key inventories
Manage telephone, mail, and message systems
Maintain forms and vouchers inventory and report shortages
Fill out feedback forms for guest comments and complaints
Keep supervisors informed of front desk and hotel concerns
Understand operations of guest services concierge and reservations departments
Know departmental heads and functions
Perform any tasks defined by front desk supervisor

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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