You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
Hilton Garden Inn Albuquerque North / Rio Rancho is part of the esteemed Crestline Hotels & Resorts family, a leader in the hospitality industry known for exceptional guest service and premium accommodations. Located at 1771 Rio Rancho Blvd in Rio Rancho, NM, this Hilton Garden Inn property offers modern amenities, comfortable lodging, and a warm, welcoming atmosphere for both business and leisure travelers. Crestline Hotels & Resorts is recognized as an Equal Opportunity Employer and Affirmative Action Employer, committed to inclusive hiring practices without discrimination based on race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity,... Show More
Job Requirements
- High school diploma or General Education Degree (GED)
- minimum of one year experience in a similar hotel front desk role
- basic computer proficiency
- ability to work flexible shifts including weekends and holidays
- excellent communication skills
- strong attention to detail
- ability to handle guest complaints professionally
Job Qualifications
- High school graduate or General Education Degree (GED)
- one year previous experience in a similar position in a hotel
- basic computer skills
- strong communication and interpersonal skills
- ability to multitask and manage time effectively
- familiarity with hotel management software preferred
- problem-solving skills
- customer service orientation
Job Duties
- Resolve guest complaints, ensuring guest satisfaction
- anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintain positive guest relations at all times
- maintain complete knowledge at all times of hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures, scheduled daily group activities
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- answer department telephone within 3 rings, using correct greeting and telephone etiquette
- process all guest check-ins
- verify registration card information with the guest
- obtain back-up information for guest credit/payment method and input into system
- collect cash when designated
- direct bell person to escort guest and transport their luggage to the room
- handle overbooked or walked in guests
- accept and record wake-up call requests
- monitor, send and distribute guest faxes
- communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- resolve discrepancies on the room status report with Housekeeping
- match the bucket check to in-house guest ledger report
- report discrepancies to manager
- process all check-outs
- process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: