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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $17.50
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401(k) Plan
Employee assistance program
Job Description
InnVentures is a dynamic and innovative hospitality management company with a rich history spanning over 40 years. Known for its entrepreneurial spirit and commitment to excellence, InnVentures manages a portfolio of more than 75 hotels across 20-plus states, serving some of the nation’s largest Real Estate Investment Trusts (REITs) and private real estate owners. Alongside these corporate partnerships, InnVentures also supports a substantial collection of individually and family-owned hotels, demonstrating versatility and expertise in varying market segments. The company has developed a reputation for its proven management methods, development strategies, and revenue maximization techniques. These strengths contribute to its trusted... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience in a fast-paced environment
- Strong communication skills
- Basic computer proficiency
- Physical ability to stand for long periods
- Ability to lift 25 pounds
- Flexible availability including evenings, weekends and holidays
Job Qualifications
- Previous customer service experience in a guest-facing role
- Strong verbal and written communication skills
- Ability to read, write, type and use basic technology
- Ability to stand for entire shift
- Ability to lift at least 25 pounds
- Availability to work evenings, weekends and holidays
Job Duties
- Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience
- Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met
- Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay
- Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts
- Support the goals of the hotel through teamwork and collaboration with all departments
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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