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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Employee assistance program
Supplemental benefits
401(k) with match
Employee Discounts
Paid vacation
Paid sick time
Job Description
Hyatt Westlake, part of the prestigious HM Alpha Hotels & Resorts, is a prominent player in the luxury hospitality sector, known for delivering exceptional guest experiences and maintaining high standards of service and professionalism. Situated in a prime location, Hyatt Westlake offers a blend of comfort, elegance, and convenience, making it a favored choice for travelers seeking refined accommodations and personalized service. With a commitment to excellence and inclusivity, Hyatt Westlake fosters a welcoming environment for guests and employees alike, emphasizing respect, equal opportunity, and a workplace free from discrimination and harassment.
The Front Desk Agent at Hyatt Wes... Show More
The Front Desk Agent at Hyatt Wes... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- proficiency in Microsoft Office
- ability to perform job-related physical activities including standing or sitting for extended periods and lifting items
- adaptability to flexible work schedules including weekends and holidays
- successful completion of a background check prior to employment
Job Qualifications
- Exceptional interpersonal and communication skills
- high attention to detail and accuracy in handling guest records and financial transactions
- strong multitasking and problem-solving abilities in a fast-paced environment
- customer-focused mindset with a professional and approachable demeanor
- collaborative attitude and ability to work effectively with other departments
- adaptability to flexible scheduling including weekends and holidays
- previous experience in hospitality or customer service roles
- proficiency in Microsoft Office
- experience with property management systems is a plus
- demonstrated success in providing high-quality guest service in a dynamic environment
- high school diploma or equivalent
- coursework or degree in hospitality management or related field preferred
Job Duties
- Greet and welcome guests in a warm and professional manner
- manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management
- respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions
- process reservations, payments, and room assignments while maintaining accuracy and confidentiality
- collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly
- address and resolve guest concerns with professionalism and empathy to ensure a positive outcome
- maintain a clean, organized, and professional front desk area that reflects the hotel's standards of excellence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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