Front Desk Agent

Sunnyvale, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $20.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Paid Time Off

Employee Discounts

Training and development programs

flexible scheduling

uniform provided

Job Description

Homewood Suites Fremont is a well-established extended stay hotel known for its commitment to exceptional guest service and comfortable accommodations. As part of the Hilton family, Homewood Suites offers guests spacious suites with fully equipped kitchens, making it ideal for business travelers, families, and vacationers seeking a home-away-from-home experience. The hotel prides itself on a welcoming atmosphere, clean and modern facilities, and dedicated staff who focus on creating memorable stays. This brand emphasizes a guest-first culture, aiming to deliver consistent quality and personalized hospitality in a friendly yet professional environment.

The Part-Time Front Desk Agent role at Homewood Suites Fremont is crucial as the first point of contact for guests, setting the tone for their entire stay. This position plays an essential role in ensuring smooth arrivals and departures by upholding the hotel's Wings of Excellence standards. The Front Desk Agent acts as the "Ground Control" for the hospitality experience, creating positive first impressions and ensuring every guest feels welcomed and valued. This is a part-time position that requires availability including nights, weekends, and holidays, and demands strong communication and multitasking skills to thrive in a fast-paced environment.

Responsibilities include greeting guests warmly and professionally, efficiently managing check-ins and check-outs, and ensuring guest satisfaction through empathy and problem resolution. The agent must be adept at handling reservations, room assignments, and financial transactions using the Property Management System (PMS), preferably Hilton OnQ or PEP. Coordination with housekeeping, maintenance, and management is a key part of the role to maintain smooth hotel operations and deliver impeccable service.

Maintaining compliance with hotel policies, brand standards, and safety procedures is essential. The Front Desk Agent ensures confidentiality of guest and company information in line with data privacy laws. This role demands maintaining a clean, organized, and professional front desk environment at all times, including adherence to uniform and appearance standards.

Working as part of a collaborative team, the Front Desk Agent contributes to the hotel’s culture of ownership, accountability, and guest-first service. Ideal candidates will have at least one year of front desk or customer service experience, preferably in a hotel setting, and the ability to manage multiple tasks calmly and professionally. This position offers a rewarding opportunity to develop hospitality skills while contributing to a highly respected hotel brand dedicated to guest satisfaction and excellence.

Job Requirements

High school diploma or equivalent
Minimum 1 year of front desk or customer service experience
Proficiency with PMS systems
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment
Flexible availability including nights, weekends, and holidays

Job Qualifications

High school diploma or equivalent
College coursework in hospitality preferred
Minimum 1 year of front desk or customer service experience
Hotel experience strongly preferred
Proficiency with PMS systems (Hilton OnQ/PEP preferred)
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment while maintaining composure and professionalism

Job Duties

Greet all guests with warmth and professionalism upon arrival and departure
Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and hotel standards
Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
Promote hotel amenities, local attractions and programs to enhance the guest experience
Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS)
Balance all front desk cash, credit, and room charge transactions in compliance with accounting policies
Assist with same-day reservations, group check-ins, and modifications as needed
Maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals
Document all key guest interactions, incidents, and shift details in the Front Desk Log per hotel's SOP
Respond promptly to calls, emails, and internal messages using approved communication systems
Adhere to all hotel’s policies, brand training, and safety procedures
Maintain a clean, organized, and professional front desk workspace at all times
Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
Maintain flexible availability including nights, weekends, and holidays
Maintain uniform and appearance standards per hotel policy