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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Employee Discounts
Training and development programs
flexible scheduling
uniform provided
Job Description
Homewood Suites Fremont is a well-established extended stay hotel known for its commitment to exceptional guest service and comfortable accommodations. As part of the Hilton family, Homewood Suites offers guests spacious suites with fully equipped kitchens, making it ideal for business travelers, families, and vacationers seeking a home-away-from-home experience. The hotel prides itself on a welcoming atmosphere, clean and modern facilities, and dedicated staff who focus on creating memorable stays. This brand emphasizes a guest-first culture, aiming to deliver consistent quality and personalized hospitality in a friendly yet professional environment.
The Part-Time Front Desk Agent role at Homewood Suit... Show More
The Part-Time Front Desk Agent role at Homewood Suit... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of front desk or customer service experience
- Proficiency with PMS systems
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- College coursework in hospitality preferred
- Minimum 1 year of front desk or customer service experience
- Hotel experience strongly preferred
- Proficiency with PMS systems (Hilton OnQ/PEP preferred)
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Duties
- Greet all guests with warmth and professionalism upon arrival and departure
- Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and hotel standards
- Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
- Promote hotel amenities, local attractions and programs to enhance the guest experience
- Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
- Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS)
- Balance all front desk cash, credit, and room charge transactions in compliance with accounting policies
- Assist with same-day reservations, group check-ins, and modifications as needed
- Maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals
- Document all key guest interactions, incidents, and shift details in the Front Desk Log per hotel's SOP
- Respond promptly to calls, emails, and internal messages using approved communication systems
- Adhere to all hotel’s policies, brand training, and safety procedures
- Maintain a clean, organized, and professional front desk workspace at all times
- Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
- Maintain flexible availability including nights, weekends, and holidays
- Maintain uniform and appearance standards per hotel policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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