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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
Paid Time Off
401(k) Plan
short term disability
long term disability
accident insurance
critical illness insurance
Flexible spending account
Employee assistance program
leadership development program
hotel benefits
Daily Pay
Job Description
InnVentures is a dynamic hospitality management company driven by an innovative and entrepreneurial spirit with a strong culture of building teams that deliver winning results. Established for over 40 years, InnVentures manages a portfolio of more than 75 hotels across 20 plus states, serving some of the nation's largest Real Estate Investment Trusts (REITs) and private real estate owners. The company also oversees a substantial number of individual and family-owned hotels. Through a history marked by executive management expertise, development acumen, and strategic revenue maximization, InnVentures has earned a reputation for successfully operating major hotel brands. Their approach combines proven... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality is preferred
- Excellent communication skills
- Ability to multitask and work in a fast-paced environment
- Basic computer proficiency
- Ability to stand and remain active for long periods
- Physical ability to lift 25 pounds
- Flexible availability including evenings, weekends and holidays
Job Qualifications
- Previous customer service experience in a guest-facing role in a fast-paced environment is ideal
- Strong verbal and written communication skills
- Ability to read, write, type and use basic technology
- Ability to stand for an entire shift
- Ability to lift at least 25 pounds
- Availability to work evenings, weekends and holidays
Job Duties
- Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience
- Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met
- Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay
- Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts
- Support the goals of the hotel through teamwork and collaboration with all departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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