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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Flexible spending account
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
Our establishment is a distinguished hotel that prides itself on delivering exceptional hospitality services to guests from around the globe. As a part of the vibrant hospitality industry, we are committed to creating welcoming, comfortable, and seamless experiences for every guest that walks through our doors. We are recognized for our high standards of customer service, attention to detail, and a team-oriented work culture fostering growth and professionalism. We operate in a dynamic environment that values teamwork, integrity, and excellence in service delivery.
The role of Front Desk Agent is a pivotal position within our hotel, serving as th... Show More
The role of Front Desk Agent is a pivotal position within our hotel, serving as th... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to handle cash transactions accurately
- Strong communication skills
- Basic computer literacy
- Ability to multitask effectively
- Physical ability to perform tasks including standing, walking, lifting up to 50 lbs
- Availability to work flexible shifts including weekends and holidays
Job Qualifications
- High school education or equivalent
- Strong guest service orientation
- Basic accounting skills
- Familiarity with hospitality industry practices preferred
- Excellent written and verbal communication skills
- Good organizational skills
- Efficient time management
- Ability to remain calm and professional under pressure
- Proficiency in operating a computer, calculator, phone, and office equipment
Job Duties
- Greeting and check-in guests in a friendly and professional manner
- Assisting with verifying reservations and providing information about services and policies
- Handling check-out procedures including processing payments and issuing invoices
- Managing incoming phone calls and emails, directing them appropriately
- Overseeing reservation management including cancellations and modifications
- Addressing guest requests and resolving complaints courteously
- Performing administrative tasks such as managing mail, visitor logs, and maintaining front desk organization
- Monitoring premises access and collaborating with security personnel
- Handling cash transactions accurately and reconciling cash drawer
- Multi-tasking with guest service, communication, and administrative duties
- Collaborating with housekeeping, maintenance, and management teams
- Following emergency procedures and assisting during incidents
Job Criteria
Experience
No experience required
Job Location
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