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Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Life insurance

Job Description

The hiring establishment is a well-established hotel known for its commitment to exceptional guest experiences and high standards of hospitality. As a reputable entity in the hospitality industry, this hotel prides itself on offering outstanding customer service and maintaining a welcoming environment for all guests. Whether travelers are visiting for business or leisure, the hotel provides a broad array of amenities and services to ensure comfort and convenience throughout their stay. With a dedication to maintaining quality, the hotel operates around the clock, requiring a reliable and professional team to support its day-to-day functions.

This particular role i... Show More

Job Requirements

  • Graduation from high school or equivalent
  • Ability to stand and move throughout front office areas during shift
  • Ability to stand 95 percent of shift
  • Ability to lift up to 25 pounds
  • Ability to perform occasional twisting, bending, stooping, reaching, walking
  • Frequent talking, hearing, seeing, and smiling
  • Prior hospitality experience preferred
  • Ability to use a calculator and perform math calculations without error

Job Qualifications

  • High school diploma preferred
  • Prior hospitality experience preferred but not required
  • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error
  • Ability to effectively deal with internal and external customers with tact and diplomacy
  • Ability to communicate effectively in English both verbally and in writing
  • Ability to access and accurately input information using a computer system
  • Hearing and visual ability to observe and detect signs of emergency situations

Job Duties

  • Greet customers immediately with a friendly and sincere welcome
  • Complete the registration process by inputting and retrieving information from a computer system
  • Verify and imprint credit cards for authorization using electronic acceptance methods
  • Promptly answer the telephone using positive and clear English communication
  • Close guest accounts at the time of check out and ensure guest’s satisfaction
  • Field guest complaints, conducting thorough research to develop the most effective solutions
  • Adhere to all company policies and procedures
  • Follow safety and security procedures and rules

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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