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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Life insurance
Job Description
The hiring establishment is a well-established hotel known for its commitment to exceptional guest experiences and high standards of hospitality. As a reputable entity in the hospitality industry, this hotel prides itself on offering outstanding customer service and maintaining a welcoming environment for all guests. Whether travelers are visiting for business or leisure, the hotel provides a broad array of amenities and services to ensure comfort and convenience throughout their stay. With a dedication to maintaining quality, the hotel operates around the clock, requiring a reliable and professional team to support its day-to-day functions.
This particular role i... Show More
This particular role i... Show More
Job Requirements
- Graduation from high school or equivalent
- Ability to stand and move throughout front office areas during shift
- Ability to stand 95 percent of shift
- Ability to lift up to 25 pounds
- Ability to perform occasional twisting, bending, stooping, reaching, walking
- Frequent talking, hearing, seeing, and smiling
- Prior hospitality experience preferred
- Ability to use a calculator and perform math calculations without error
Job Qualifications
- High school diploma preferred
- Prior hospitality experience preferred but not required
- Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error
- Ability to effectively deal with internal and external customers with tact and diplomacy
- Ability to communicate effectively in English both verbally and in writing
- Ability to access and accurately input information using a computer system
- Hearing and visual ability to observe and detect signs of emergency situations
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Complete the registration process by inputting and retrieving information from a computer system
- Verify and imprint credit cards for authorization using electronic acceptance methods
- Promptly answer the telephone using positive and clear English communication
- Close guest accounts at the time of check out and ensure guest’s satisfaction
- Field guest complaints, conducting thorough research to develop the most effective solutions
- Adhere to all company policies and procedures
- Follow safety and security procedures and rules
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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