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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
long-term disability
short-term disability
Paid Time Off
401k with company matching
Employee Discounts
Parental leave
Free hotel stays
Job Description
Hotel Magdalena is a distinctive hotel located in Texas, known for its unique integration with the local culture and environment. This 89-room hotel draws inspiration from the laid-back lake house ethos of the 1970s, nestled amidst rolling grounds and the natural beauty characteristic of Texas. The hotel serves as a sanctuary that honors the spring-fed culture of the area, a place where life gathers around water, creating a serene and inviting atmosphere for guests. Beyond its accommodations, Hotel Magdalena offers vibrant social hubs such as Summer House on Music Lane and the Magdalena Bar, which are gathering spots not only... Show More
Job Requirements
- adhere to all standards of operations, policies and procedures
- complete all shift checklist items
- check in and out all hotel guests in a confident, professional and personalized manner
- take hotel reservations accurately and efficiently
- assist in development and implementation of special projects
- respond immediately to guest comments and concerns
- maintain positive relationships with employees and guests
- answer all calls courteously and efficiently
- maintain accurate log of guest calls
- open, secure and balance shift bank transactions
- maintain accounting and billing accuracy
- possess comprehensive knowledge of hotel rates and availability
- issue guest safety deposit boxes as needed
- possess fluent knowledge of local restaurants, attractions and amenities
- ensure open communication with all departments and management
- maintain cleanliness and safety of work area
- ensure equipment is in safe working condition
- maintain awareness of safety issues and OSHA requirements
- attend relevant meetings as required
- perform other duties as needed based on operational demands
Job Qualifications
- high school diploma or general education degree
- college degree preferred
- six months related experience in hospitality or service industry
- proficiency in primary language of the workplace
- ability to understand property management systems
- strong interpersonal and communication skills
Job Duties
- operate telephone systems efficiently
- check guests in and out professionally
- take and manage hotel reservations
- perform inventory control
- provide concierge services including transportation and dining arrangements
- address guest comments and concerns promptly
- maintain communication with all hotel departments
- ensure accurate cash, credit card, and billing transactions
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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