Front Desk Agent

Highgate is a premier real estate investment and hospitality management company recognized for its extensive portfolio and impressive track record in the hospitality industry. With over $15 billion of assets under management, Highgate operates a global portfolio encompassing more than 400 hotels located across North America, Europe, the Caribbean, and Latin America. Established over 30 years ago, Highgate has built a reputation as an innovator in the hospitality sector, guiding properties through all stages of the lifecycle – from initial planning and development to recapitalization and eventual disposition. Known for its dedication to generating value, the company leverages advanced revenue management tools to analyze and forecast market trends, which help drive performance and maximize asset value for its partners. Highgate’s dynamic approach includes developing and managing a diverse range of lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring up-to-date programming and digital capabilities. Supported by a team of seasoned hospitality executives and corporate offices worldwide, Highgate remains a trusted partner for leading ownership groups and major hotel brands.

The position available is for a Front Office Agent at Fairfield Inn Erie located at 2082 Interchange Road, Erie, PA. This hourly role requires a professional individual who is committed to delivering attentive, courteous, and efficient service to guests throughout their stay. The Front Office Agent acts as the initial point of contact for guests during check-in, throughout their visit, and at checkout, ensuring a smooth and positive experience. Responsibilities include answering inquiries about local restaurants, transportation, and entertainment, handling reservations, and following hotel policies for cash and credit management. The agent must be well-versed in hospitality terminology and emergency procedures and be capable of operating the front desk computer system proficiently. Additionally, tasks such as balancing shift paperwork, maintaining cleanliness of the work area, supporting guest use of safe deposit boxes, and promoting hotel programs are integral to the role.

This position is ideal for candidates who have prior experience in customer service and hotel environments, possess strong communication skills, and can multitask efficiently. The role demands a warm and friendly demeanor, effective problem-solving abilities, and the ability to maintain confidentiality. Highgate values its employees and expects them to uphold the company’s standards for attendance, appearance, and conduct, fostering a safe and productive environment. The role also offers opportunities for cross-training in other hotel areas and requires compliance with all operational standards. This comprehensive position offers a chance to contribute directly to guest satisfaction while being part of a globally respected hospitality company.