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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $13.75 - $17.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
Highgate is a premier real estate investment and hospitality management company recognized for its extensive portfolio and impressive track record in the hospitality industry. With over $15 billion of assets under management, Highgate operates a global portfolio encompassing more than 400 hotels located across North America, Europe, the Caribbean, and Latin America. Established over 30 years ago, Highgate has built a reputation as an innovator in the hospitality sector, guiding properties through all stages of the lifecycle – from initial planning and development to recapitalization and eventual disposition. Known for its dedication to generating value, the company leverages advanced revenue... Show More
Job Requirements
- High school diploma or equivalent required
- Experience in hotel or related field preferred
- Customer service experience preferred
- Computer proficiency required
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Maintain a warm and friendly demeanor
- Ability to handle problem situations proactively
- Maintain confidentiality
- Comply with hotel’s attendance and grooming standards
- Ability to follow safety procedures
- Must be able to work scheduled hours as assigned
Job Qualifications
- High school diploma or equivalent
- College coursework in related field helpful
- Experience in a hotel or related field preferred
- Customer service experience preferred
- Computer experience required
- Must be able to communicate effectively both verbally and in writing
- Must be able to multitask and prioritize
- Must maintain a warm and friendly demeanor
- Must understand and apply complex information
- Must be able to maintain confidentiality
- Must be willing to cross-train in other hotel areas
- Must be able to work flexible hours as scheduled
Job Duties
- Answer inquiries from guests regarding restaurants, transportation, entertainment
- Follow all cash handling and credit policies
- Be aware of all rates, packages and special promotions
- Be familiar with all in-house groups
- Handle check-ins and checkouts in a friendly, efficient and courteous manner
- Use proper two-way radio etiquette when communicating with other employees
- Operate all relevant aspects of the front desk computer system
- Complete shift checklist duties in a timely and efficient manner
- Balance and prepare individual paperwork for closing of shift according to hotel standards
- Maintain and market promotions and guest programs
- Maintain a clean work area
- Assist guests with safe deposit boxes
- Maintain awareness of emergency procedures and assist as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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