Front Desk Agent

Sayville, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.50 - $19.00

Benefits

Medical

Vision

Dental

401K Savings Plan

competitive Paid Time Off

educational assistance

Travel Discounts

Job Description

Crestline Hotels & Resorts is a distinguished company operating in the hospitality industry, known for its commitment to exceptional guest experiences and quality service across its various properties. As a leading hotel management company, Crestline Hotels & Resorts is dedicated to providing comfortable, memorable stays for guests while fostering a work environment that values professionalism, diversity, and opportunity. The company operates numerous hotels and resorts that cater to both business and leisure travelers, emphasizing operational excellence and guest satisfaction as core values.

The Front Desk Agent role at Crestline Hotels & Resorts is a pivotal position within the guest s... Show More

Job Requirements

high school graduate or General Education Degree (GED)
one year previous experience in a similar position in a hotel
basic computer skills required

Job Qualifications

high school graduate or General Education Degree (GED)
one year previous experience in a similar position in a hotel
basic computer skills required

Job Duties

resolve guest complaints, ensuring guest satisfaction
anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
maintain positive guest relations at all times
maintain complete knowledge at all times of all hotel features/services, hours of operation
maintain complete knowledge at all times of all room rates, special packages and promotions
maintain complete knowledge at all times of daily house count and expected arrivals/departures
maintain complete knowledge at all times of scheduled daily group activities
obtain assigned bank and ensure accuracy of contracted monies
keep bank secure at all times
answer department telephone within 3 rings, using correct greeting and telephone etiquette
process all guest check-ins
verify registration card information with the guest
obtain back-up information for guest credit/payment method and input into system
collect cash when designated
direct Bell Person to escort guest and transport their luggage to the room
handle overbooked or walked in guests
accept and record wake-up call requests
monitor, send and distribute guest faxes
communicate pertinent guest information to designated departments/personnel
resolve discrepancies on the room status report with housekeeping
match the bucket check to in-house guest ledger report
report discrepancies to Manager
process all check-outs
process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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