Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Benefits
competitive salary
Annual review with increase potential
401k program with company match
Medical insurance
Dental Insurance
Vision Insurance
wellness benefits
Job Description
Arbor Lodging is a distinguished hotel investment and management company with a robust and expanding portfolio of properties located across the United States, Mexico, and the Caribbean. The company has earned the trust of numerous partners and stands as an approved management provider for some of the most prestigious hospitality brands in the world, including Marriott, Hilton, Hyatt, and IHG. Arbor Lodging operates with a service ethos that is both proactive and holistic, emphasizing an approach where every guest interaction is an opportunity to make visitors feel genuinely welcome and well cared for. This people-centric philosophy is paired with a... Show More
Job Requirements
- High school diploma or equivalent
- ability to stand for 8 hours at a time
- ability to lift 20 lbs on occasion
Job Qualifications
- High school diploma or equivalent
- credit card handling experience preferred
- hotel front desk experience preferred
- experience with hotel reservations software preferred
- outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
- positive, upbeat demeanor
- excellent written and verbal communication and organizational skills
- team-oriented
- ability to stand for 8 hours at a time
- ability to lift 20 lbs on occasion
Job Duties
- Greet and check-in guests in a friendly manner
- assist in taking reservations, pre-registrations, and room blocking
- assist large groups upon arrival
- assist guests in finding dining, shopping, and other hidden gems nearby
- be the first to handle and resolve guest issues
- process payments according to procedure
- upsell additional facilities and services
- perform all check-out tasks
- ensure all cash, checks, and credit card balances at the end of each shift
- answer questions and address guest needs and requests
- communicate internally with other departments when necessary to resolve a guest concern or request
- additional tasks may be assigned at any given time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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