Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $31,722.73 - $36,008.52
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Training and Development
Job Description
The Iron Horse Hotel stands as Milwaukee's iconic boutique destination, where the city's historic industrial roots beautifully blend with modern luxury. Set within a meticulously preserved 1907 warehouse, this hotel embodies the spirit and energy of Milwaukee, making it the original lifestyle hotel crafted for road warriors and urban explorers alike. The establishment is renowned for offering an authentic, hand-crafted hospitality experience infused with wit, attitude, and deep local pride. The team behind the Iron Horse Hotel is passionate, clever, and authentic, committed to delivering exceptional guest services that reflect the rich culture and vibrancy of Milwaukee. Now managed by... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or guest services preferred
- Ability to work flexible hours including evenings, weekends and holidays
- Strong communication skills
- Ability to multitask and work under pressure
- Basic computer skills including proficiency with hotel management systems
- Professional appearance and attitude
- Ability to handle cash and payment transactions accurately
- Willingness to work as part of a team
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or guest services preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficiency with hotel management and point-of-sale systems
- Knowledge of local area and hotel's services and facilities
- Problem-solving skills and conflict resolution abilities
- Customer service oriented with a friendly and professional demeanor
Job Duties
- Greet guests and complete the registration process including inputting and retrieving information, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets and ensuring guests know their room location or have bell person assistance
- Assist guests with check-out by ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge to answer guest questions and inquiries
- Use upselling techniques to promote hotel services and facilities and maximize room occupancy
- Respond to guest inquiries and requests and resolve issues promptly, in a friendly and efficient manner
- Field guest complaints, conduct research to resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Popular Cities
Similar Jobs