Front Desk Agent

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Benefits

competitive salary

Health Insurance

Paid Time Off

Employee Discounts

Retirement plan options

Job Description

Our hotel is a distinguished hospitality establishment committed to providing guests with exceptional service and memorable experiences. Known for our warm and welcoming atmosphere, we pride ourselves on delivering personalized attention to every guest who walks through our doors. With a focus on comfort, convenience, and quality, our facility offers a diverse range of amenities and services tailored to meet the needs of both leisure and business travelers. Our dedicated team works collaboratively to maintain high standards of cleanliness, safety, and hospitality, ensuring an outstanding stay for all visitors.

We are currently seeking a Front Desk Agent, a crucia... Show More

Job Requirements

High school diploma or equivalent
previous experience in customer service, hospitality, or a front desk role preferred
strong communication skills
proficiency in Microsoft Office and hotel management software
ability to multitask and prioritize effectively
excellent problem-solving skills
flexibility to work various shifts including evenings, weekends, and holidays
professional appearance and demeanor

Job Qualifications

High school diploma or equivalent
previous experience in customer service, hospitality, or a front desk role preferred
strong communication skills, both verbal and written
proficient in Microsoft Office and hotel management software (experience with property management systems is a plus)
ability to handle multiple tasks and prioritize effectively in a fast-paced environment
excellent problem-solving skills and a customer-focused attitude
professional appearance and demeanor

Job Duties

Greet and welcome guests in a friendly and professional manner
handle check-ins and check-outs efficiently and accurately, ensuring all guest information is entered correctly into the system
answer phone calls, respond to inquiries, and provide information about the hotel’s services, amenities, and local attractions
manage reservations, including booking rooms, updating guest information, and processing payments
address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction
coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed
maintain a clean and organized front desk area

Job Location

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