Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
Discounted parking and bus pass program
Two for one movie theater coupons at Marcus Theatres
Paid Time Off
Job Description
Saint Kate - The Arts Hotel is a distinguished hotel located in Milwaukee's vibrant Theater District, celebrated for its artistic and cultural ambiance. As part of Marcus Hotels & Resorts, a company with a rich 60-year history known for operational and service excellence, Saint Kate offers guests a unique experience that blends modern luxury with artistic inspiration drawn from music, painting, sculpture, and design. The hotel serves as a creative hub for the city, attracting theater enthusiasts, food lovers, and entertainment seekers who appreciate both comfort and cultural enrichment. Recognized as one of Milwaukee's most esteemed hotels with an elite... Show More
Job Requirements
- Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure
- Excellent customer service skills and communication are required
- Previous hotel, receptionist, customer service, front desk or administrative experience preferred
- Ability to stand and move throughout the front office and continuously perform essential job functions
- Ability to read, listen, and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergencies
- High school diploma or equivalent required
Job Qualifications
- High school diploma or equivalent
- Previous hotel, receptionist, customer service, front desk or administrative experience preferred
- Excellent customer service skills and communication
- Ability to read, listen, and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Ability to stand and move throughout the front office and continuously perform essential job functions
- Hearing and visual ability to observe and detect signs of emergencies
Job Duties
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out of rooms
- Input and retrieve information routinely from computer system to communicate guest requests
- Make appropriate selection of rooms based on guests' needs
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
- Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management
- Promptly answer the phone in a professional and clear manner
- Maintain cash handling accuracy including responsibility for House Bank
- Other duties as assigned
Job Location
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