Front Desk Agent

Kansas City, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

retirement savings plan

Training and development opportunities

flexible scheduling

Employee wellness programs

Job Description

Our hiring establishment is a reputable hotel recognized for its commitment to providing exceptional hospitality experiences to guests. As a well-established entity in the travel and accommodation industry, the hotel prides itself on maintaining high standards of guest service and operational excellence. We emphasize a welcoming atmosphere where professionalism, friendliness, and efficiency are paramount to our daily operations. Our team is dedicated to creating memorable stays by attentively addressing the needs of every visitor and ensuring seamless service from arrival to departure.

The role of Front Desk Agent at our hotel is pivotal in upholding the quality of our gu... Show More

Job Requirements

High school diploma or equivalent
Six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and follow written, oral, diagram, or schedule instructions
Competency in operating Property Management System and PBX
Capability to balance and secure daily shift bank
Physical ability to stand, walk, communicate, and occasionally lift up to 25 pounds

Job Qualifications

High school diploma or equivalent
Six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and interpret various instructions in written, oral, diagram, or schedule form
Ability to operate Property Management System, capture email, and use PBX system
Accountability for balancing daily shift bank
Maintain organization and demonstrate quality service
Regularly required to stand, walk, and communicate
Occasionally lift and/or move up to 25 pounds

Job Duties

Consistently provide high level of customer service
Conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
Check in and out hotel guests in a confident, professional, and friendly manner
Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Follow established key control policy
Ensure proper credit policies are followed and verify credit limit report
Submit all lost and found articles with completed reports
Be knowledgeable of immediate area, services, attractions, and assist with Concierge services
Be knowledgeable of fire and emergency procedures
Open, secure, and balance out daily shift bank including cash, check, and credit card transactions
Monitor room availability throughout the day
Review daily the selling status of the hotel using yield management system
Perform all other duties as directed by immediate supervisor
Coordinate with other departments to ensure hotel services provide best guest satisfaction

Job Location

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