Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Benefits
Medical and dental insurance
Paid Time Off
competitive pay
401(k) retirement savings plan
Life insurance
Disability insurance
Hotel Room Discounts
Ongoing training and career development
Job Description
Regency Hotel Management is a distinguished leader in the hospitality industry, known for its commitment to delivering exceptional hotel management services since 1965. With decades of experience, the company has built a reputation for driving maximum profit while enhancing asset value for its clients. Regency Hotel Management operates across multiple locations and prides itself on providing thoughtful, hands-on guidance through a team of seasoned hotel management experts. The company fosters a culture of growth and opportunity, continuously expanding its workforce with motivated individuals passionate about hospitality. As an equal opportunity employer, Regency Hotel Management is dedicated to creating an inclusive... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service
- Proficiency in using hotel reservations software
- Strong interpersonal and problem-solving skills
- Ability to work during evenings and weekends
- Detail-oriented and able to handle multiple tasks efficiently
- Good verbal and written communication skills in English
Job Qualifications
- Prior experience as a hotel front desk agent, receptionist, or similar role
- Experience with hotel reservations software like OnQ or Opera
- Customer service experience
- Excellent communication and organizational skills
Job Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information like contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Location
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