Front Desk

Collingswood, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

competitive salary

Opportunities for career advancement

Training and development programs

employee discounts on hotel stays

Health Insurance

retirement savings plan

Paid Time Off

Job Description

Marriott International is a globally recognized hospitality company known for providing exceptional lodging and customer service experiences. With a wide portfolio of hotels and resorts worldwide, Marriott has established itself as a leader in the hotel industry. The company is committed to delivering memorable stays through high standards of service, extensive amenities, and a welcoming atmosphere that makes every guest feel valued. Marriott's brand diversity caters to a broad range of travelers, from business professionals to families on vacation, ensuring a comfortable and enjoyable experience for all guests.

The Front Desk Agent role at Marriott is critical in shapin... Show More

Job Requirements

High school diploma or equivalent
proven experience in customer service
good communication skills
ability to handle stressful situations
proficiency in hotel management software preferred
availability to work shifts including evenings, weekends, and holidays

Job Qualifications

High school diploma or equivalent
degree in hotel management or relevant field is a plus
proven experience in a customer service role, preferably in a hotel or related field
strong communication and interpersonal skills
proficiency in using hotel management software is preferred
ability to work in a fast-paced environment and handle stressful situations professionally
flexibility to work in shifts, including evenings, weekends, and holidays

Job Duties

Greet guests upon arrival, confirm reservations, assign rooms, and issue keys
process all guest check-ins and check-outs, and handle reservations and cancellations
provide information about hotel services, facilities, and surrounding areas
answer phones, handle guest inquiries, and resolve any issues with a focus on customer satisfaction
coordinate with housekeeping and maintenance departments to ensure optimal room readiness and address any guest concerns
manage billing and payment processes, ensuring accuracy in all transactions
maintain a tidy and organized front desk area

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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