Front Desk

Boulder, CO, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

supportive work environment

Job Description

Our establishment is a reputable hotel dedicated to delivering exceptional hospitality experiences to every guest. Renowned for maintaining high standards in guest accommodations and service, the hotel thrives on its commitment to comfort, excellence, and customer satisfaction. We provide a welcoming environment staffed by a team of professionals who ensure every stay is memorable through personalized service and attention to detail. As a leading hospitality provider, we offer amenities carefully designed to enhance our guests’ experiences, including comfortable rooms, recreational facilities, and quality dining options. Our hotel is not only a place of lodging but also a destination where guests feel valued, respected, and cared for during their visit.

The position we are currently offering is for a Guest Service Representative, a vital role in the hotel’s front-of-house team. This role is centered around greeting and registering guests warmly, assisting them throughout their stay, and efficiently handling check-out procedures. The Guest Service Representative acts as the first impression for guests and is responsible for providing courteous and attentive service from the moment guests arrive until their departure. This position requires excellent communication skills, a positive demeanor, and the ability to multitask effectively. Key responsibilities include managing reservations, operating the hotel’s phone and computer systems, handling guest inquiries and complaints professionally, and ensuring safety and security protocols are followed. Additionally, the Guest Service Representative collaborates with other departments to update room statuses and promote hotel marketing programs, aiming to maximize room occupancy and increase revenue.

This role demands a team member who can perform under pressure, maintain confidentiality, and deliver superior service that aligns with the hotel’s high standards. The successful candidate will also participate in training new staff and contribute to maintaining a positive work environment. Proficiency in basic math, financial transactions, and familiarity with technology tools like Microsoft Office are essential. We offer a supportive workplace with opportunities for growth in the hospitality industry where delivering memorable guest experiences is central to our mission. This full-time role is perfect for individuals passionate about customer service and looking to build a rewarding career in hotel management.

Job Requirements

high school diploma or equivalent
prior experience in customer service or hospitality preferred
strong communication skills
ability to handle multiple tasks simultaneously
basic math skills
familiarity with computer operations including reservation software
ability to maintain confidentiality
willingness to adhere to safety and security guidelines
positive attitude and professional demeanor

Job Qualifications

high school diploma or equivalent
previous experience in hospitality or customer service preferred
excellent communication and interpersonal skills
ability to multitask and handle problems effectively
basic math and financial transaction skills
proficiency with Microsoft Office suite and hotel management systems
knowledge of hotel policies and procedures
commitment to confidentiality and professionalism
understanding of safety and security protocols
ability to work well within a team environment

Job Duties

greet and register guests
make and modify reservations
perform hotel operator and concierge duties
handle and resolve guest complaints professionally and courteously
carry out front desk responsibilities including guest transactions, balancing reports, cash control, deposits, processing reservations and credit cards
operate phone system and basic office equipment
communicate effectively using shift logbook and reports
ensure room status is up-to-date and collaborate with other departments on room repairs
promote hotel marketing programs and sell rooms using persuasive techniques
maintain key control and manage room keys and master keys
process lost and found items according to policy
assist in training new staff
participate in and support a positive and enjoyable work environment
perform other duties as assigned