Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Benefits
Friendly professional environment
room to grow
competitive pay
Bonuses
Health Insurance
sick and vacation time
Time and a half for working holidays
401K Matching
Generous Referral Program
Job Description
Hampton Inn & Suites Fresno Riverpark is a reputable hotel known for its commitment to genuine hospitality, open communication, and personal growth. Nestled in the vibrant city of Fresno, California, this hotel caters to both business and leisure travelers, offering comfortable accommodations and a warm, welcoming atmosphere. The establishment prioritizes kindness, connection, and creating an environment where everyone feels seen and supported, fostering a community where team members are valued as integral parts of the organization. With a strong emphasis on high standards and mutual support, Hampton Inn & Suites Fresno Riverpark has built a reputation for excellence in guest service and employee development.\n\nThe Front Desk/Guest Service position at Hampton Inn & Suites Fresno Riverpark is an exciting opportunity for individuals looking to join a team-oriented company that values personal and professional growth. As a front desk agent, you will be the face of the hotel, responsible for creating a positive first impression through efficient check-ins, excellent communication, and attentive guest service. This role involves maintaining a clean and safe environment, managing guest accounts, and handling front desk operations with professionalism and care. The position offers competitive pay and bonuses, health insurance, paid sick and vacation time, 401k matching, and other benefits designed to support employee well-being and career advancement. If you enjoy working in a dynamic, friendly environment with opportunities to thrive and grow, this role provides an ideal platform to build your career in hospitality.
Job Requirements
- High school diploma or equivalent
- Experience in customer service or hospitality is preferred
- Ability to operate front desk software
- Excellent communication skills
- Ability to manage cash and billing accurately
- Must be familiar with safety and emergency procedures
- Flexible availability including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Proficiency in front desk software and office applications
- Strong communication and interpersonal skills
- Ability to handle cash transactions accurately
- Knowledge of safety and emergency protocols
- Ability to work flexible hours including weekends and holidays
Job Duties
- Provide a clean and safe environment for guests
- Check in guests in an efficient and friendly manner
- Assure that guest is assigned type of room requested and the correct rate is charged and guest issues
- Follow brand standards
- Keep records of room availability and guest accounts
- Operate front desk software
- Maintain a balanced cash/billing drawer
- Welcome guests and respond to requests in a prompt and professional manner
- Know all safety and emergency procedures
- Demonstrate excellent communication skills
- Work flexible shifts
Job Criteria
Experience
No experience required
Job Location
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