Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Holiday pay
Job Description
Our establishment is a reputable hotel committed to providing exceptional hospitality services to our guests. With a strong emphasis on delivering superior guest experiences, we pride ourselves on maintaining a welcoming atmosphere and fostering a team-oriented environment. As a leading player in the hospitality industry, our hotel offers a range of amenities including comfortable lodging, fine dining options, and recreational facilities, all designed to ensure guest satisfaction and comfort. We operate with the goal of exceeding guest expectations by combining professional service with personalized attention to every detail of their stay.
We are currently seeking a dedicated and enthusiastic Guest Service Representative to join our team. This role is vital as the first point of contact for our guests, responsible for greeting and registering them while ensuring their needs are met promptly and courteously throughout their stay. The ideal candidate will possess a positive and upbeat personality, demonstrating excellent communication and multi-tasking skills. The position involves handling reservations, managing guest accounts, and performing concierge duties, all while adhering to hotel policies and procedures.
As a Guest Service Representative, you will be expected to uphold a high standard of professionalism, maintain confidentiality, and support the hotel's safety and security measures including compliance with OSHA and other regulatory requirements. You will play an integral role in maximizing room revenue and occupancy through persuasive selling techniques and effective promotion of our marketing programs. Additionally, you will collaborate with other departments to ensure timely room readiness and maintenance. Proficiency in handling guest complaints professionally and problem-solving are key to succeeding in this role.
This role also includes operational responsibilities such as balancing reports, performing cash control, processing reservations and credit card transactions, and managing key control duties. Comfort with Microsoft Office and basic office equipment is necessary, along with a willingness to assist in training new staff members. The work environment is supportive and positive, encouraging team participation and continuous improvement in service delivery. This employment opportunity includes competitive pay commensurate with experience and offers an engaging and dynamic work setting where customer service excellence is valued and rewarded.
We are currently seeking a dedicated and enthusiastic Guest Service Representative to join our team. This role is vital as the first point of contact for our guests, responsible for greeting and registering them while ensuring their needs are met promptly and courteously throughout their stay. The ideal candidate will possess a positive and upbeat personality, demonstrating excellent communication and multi-tasking skills. The position involves handling reservations, managing guest accounts, and performing concierge duties, all while adhering to hotel policies and procedures.
As a Guest Service Representative, you will be expected to uphold a high standard of professionalism, maintain confidentiality, and support the hotel's safety and security measures including compliance with OSHA and other regulatory requirements. You will play an integral role in maximizing room revenue and occupancy through persuasive selling techniques and effective promotion of our marketing programs. Additionally, you will collaborate with other departments to ensure timely room readiness and maintenance. Proficiency in handling guest complaints professionally and problem-solving are key to succeeding in this role.
This role also includes operational responsibilities such as balancing reports, performing cash control, processing reservations and credit card transactions, and managing key control duties. Comfort with Microsoft Office and basic office equipment is necessary, along with a willingness to assist in training new staff members. The work environment is supportive and positive, encouraging team participation and continuous improvement in service delivery. This employment opportunity includes competitive pay commensurate with experience and offers an engaging and dynamic work setting where customer service excellence is valued and rewarded.
Job Requirements
- High school diploma or equivalent
- experience in customer service or hospitality industry preferred
- excellent communication skills
- detail-oriented and able to multi-task
- basic proficiency with computers and Microsoft Office
- ability to handle cash responsibly
- knowledge of safety and security procedures
- availability to work various shifts including weekends and holidays
- positive and professional demeanor
- ability to maintain confidentiality
- problem-solving skills
- willingness to comply with all company policies and training
Job Qualifications
- High school diploma or equivalent
- prior experience in guest service or hospitality preferred
- strong communication and interpersonal skills
- proficiency with Microsoft Office suite
- ability to multi-task and problem-solve
- basic math skills
- knowledge of hotel policies and procedures
- ability to handle cash and credit transactions
- understanding of safety and loss prevention measures
- customer service orientation
- ability to work collaboratively in a team environment
Job Duties
- Greet guests and perform guest registration
- make and modify reservations
- handle hotel operator and concierge duties
- provide attentive, courteous and efficient guest service throughout stay
- settle guest accounts upon completion of stay
- handle and resolve guest complaints professionally
- manage cash control and balancing of reports
- process credit card transactions and operate phone system
- ensure room status is updated and coordinate timely room repairs
- use persuasive selling techniques to maximize room revenue
- maintain key control and process lost and found items
- assist in training new staff
- participate in positive work environment
- adhere to hotel safety and security policies
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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