Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.00 - $18.00
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Work Schedule

Flexible
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Benefits

Friendly professional environment
room to grow
Competitive pay and bonuses
Health Insurance
sick and vacation time
Time and a half for holidays
401K Matching
Generous Referral Program

Job Description

Sethi Management is a dedicated hospitality company that prioritizes kindness, connection, and creating inclusive environments where everyone feels valued and supported. As a leader in the industry, Sethi Management fosters a culture based on genuine hospitality, open communication, and personal growth. The company holds itself to high standards and focuses on uplifting its employees throughout their careers. They are passionate about providing a workplace where employees are more than just team members; they are part of a meaningful mission to redefine hospitality and make every guest experience exceptional.

The Front Desk/Guest Service position at Sethi Management offers an excellent opportunity for individuals who thrive in a friendly, professional environment and are committed to delivering outstanding customer service. This role is essential in maintaining a welcoming atmosphere for guests and ensuring all interactions reflect the company’s values and brand standards. Employees in this role will handle a variety of front desk operations, including checking in guests efficiently and courteously, managing room assignments, processing payments, and maintaining accurate records using front desk software. The position demands excellent communication skills, a professional demeanor, and the ability to handle multiple tasks while maintaining a calm and pleasant presence.

Sethi Management also provides competitive pay with the potential for bonuses, comprehensive health insurance, paid sick and vacation time, and a generous 401k matching program. The company offers additional perks such as time and a half pay for working on holidays and a referral program to reward employees who bring talented individuals into the team. Flexible shift options enable employees to balance their work life effectively. This position is ideal for candidates who seek career growth in the hospitality industry and want to contribute to an environment where hospitality feels like home. Joining Sethi Management means becoming part of a community that cares deeply about employee development and guest satisfaction, driving a positive impact for both colleagues and guests alike.

Job Requirements

  • High school diploma or equivalent
  • ability to work flexible shifts
  • excellent communication skills
  • basic computer skills
  • ability to maintain a balanced cash/billing drawer
  • knowledge of safety and emergency procedures
  • previous customer service experience preferred

Job Qualifications

  • High school diploma or equivalent
  • previous experience in hospitality or customer service preferred
  • proficiency with front desk and office software
  • strong communication and interpersonal skills
  • ability to handle multiple tasks efficiently
  • knowledge of safety and emergency procedures
  • commitment to providing excellent guest service

Job Duties

  • Provide a clean and safe environment for guests
  • check in guests in an efficient and friendly manner
  • assure that guest is assigned type of room requested and the correct rate is charged
  • follow brand standards
  • keep records of room availability and guest accounts
  • operate front desk software
  • maintain a balanced cash/billing drawer
  • welcome guests and respond to requests in a prompt and professional manner
  • know all safety and emergency procedures
  • use office software
  • demonstrate excellent communication skills
  • work flexible shifts

Job Criteria

Experience

Entry Level (1-2 years)


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