Front Desk

San Diego, CA, USA|Onsite

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

This position is offered by a hospitality organization specializing in providing exceptional guest experiences within the hotel industry. Renowned for its commitment to quality service and comfort, the company operates with a focus on creating an inviting and efficient environment for both guests and employees. The organization places great emphasis on team collaboration, professional growth, and customer satisfaction, positioning itself as a leader in the hospitality sector. The current opportunity is for a Front Office Manager role, a crucial position within the hotel’s operations, responsible for ensuring the smooth functioning of the front desk and related services.

The Front Office Manager plays a vital role in overseeing the front office team that includes front desk agents, supervisors, bell staff, concierge personnel, and PBX operators. This leadership position requires a dynamic individual capable of managing staffing needs through interviews, hiring, training, and scheduling duties. The ideal candidate maintains a deep understanding of all roles within the front office and is prepared to step in to perform any necessary tasks to maintain operational excellence. Expertise in managing the MICROS system for all front office transactions, including less frequent ones, is key to ensuring accuracy and accountability. A thorough review of daily discrepancy reports is also part of the responsibilities, helping to identify and resolve issues promptly.

Communication skills are paramount as the Front Office Manager acts as a liaison between guests and other departments such as Housekeeping and Engineering. Efficient processing of guest requests and maintenance needs ensures that the overall guest experience remains positive, enhancing the hotel’s reputation. The role demands professionalism and the ability to warmly welcome guests, handle check-ins and check-outs smoothly, and address inquiries or concerns efficiently. The candidate must possess a calm demeanor, especially when managing high-demand or upset guests, and demonstrate a robust work ethic paired with self-initiative.

The position may require flexibility regarding working hours, including night shifts, weekends, and holidays, reflecting the 24/7 nature of hotel operations. The physical work environment includes prolonged sitting periods with computer-based tasks, occasional standing, and light lifting. Effective oral and written communication skills are necessary for participating in team collaborations and ensuring clear communication with guests and staff alike. The hotel supports inclusion and accommodates individuals with disabilities to perform essential job functions, underscoring its commitment to diversity and equal opportunity employment.

Overall, this Front Office Manager role offers a rewarding career path for a motivated hospitality professional passionate about delivering outstanding guest service within a vibrant team environment. The successful applicant will contribute significantly to the operational success and guest satisfaction of one of the hospitality industry’s respected establishments.

Job Requirements

Ability to calmly work with high demand and or upset guests
High work ethic and self-initiative
May be required to work varying schedules to include nights weekends and holidays
Ability to work in a standard office environment
Prolonged periods of sitting at a desk and working on a computer 6-8 hours a day
Occasional standing and walking throughout the workday
Frequent fine motor skills use of hands and fingers for keyboarding typing utilizing a mouse or trackpad writing and operating office equipment
Ability to communicate effectively verbally and in writing
Occasionally required to stand walk bend reach or carry items
Ability to lift and or move 10-25 pounds as needed e g files office supplies
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation for certain roles
Ability to hear and participate in conversations and meetings use phone and or headset
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Job Qualifications

Ability to calmly work with high demand and or upset guests
High work ethic and self-initiative
Enjoy working as and being part of a team that provides great experiences for guests
Effective verbal and written communication skills
Experience with MICROS system preferred
Previous supervisory or management experience in hospitality preferred

Job Duties

Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents front office supervisors guest service aides bell staff concierge staff and PBX operators
Have complete understanding of front office staff's roles and duties and be able to perform duties at any given time
Accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
Accurately check AM and PM discrepancy reports
Communicate with Housekeeping and Engineering Departments regarding guest rooms requests and maintenance requests needs
Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel answering questions and assisting guests with needs