Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical Coverage
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Benefit time off (BTO)
Bereavement leave
Job Description
HealthCARE Express is a well-established healthcare provider operating 16 urgent care clinics, a specialty clinic, and a medical billing department across Texas, Arkansas, Oklahoma, and Louisiana. With a strong commitment to community health and patient-centered care, HealthCARE Express has grown steadily to become a trusted name in urgent care services in the southern United States. The company prides itself on fostering a supportive work environment where employees are encouraged to grow, develop leadership skills, and enjoy a balance between professionalism and a vibrant workplace culture. HealthCARE Express emphasizes innovation, teamwork, and continuous personal and professional growth for its staff, making it an ideal place for those seeking a meaningful career in healthcare. The company is dedicated to creating an inviting, safe, and efficient experience for patients and staff alike, balancing operational excellence with compassion and respect.
The Director of First Impressions (D.O.F.I.) at HealthCARE Express plays a crucial role in shaping the patient experience from the moment they walk through the door. This is not just a front desk position; it is a vital connection point where welcoming warmth, high professionalism, and efficient handling of administrative duties come together. As the first face and voice of the clinic, the D.O.F.I. is responsible for creating a positive and lasting impression that influences the entire patient visit. This role requires someone who can combine upbeat personality with strong organizational skills while maintaining a professional demeanor. The Director of First Impressions ensures that clinic operations run smoothly by managing patient check-ins, answering questions, handling phone inquiries, and supporting a variety of administrative tasks.
HealthCARE Express seeks dependable and personable individuals who can thrive in a dynamic healthcare environment. The D.O.F.I. will confirm patient demographics and insurance information, assist with payments, process medical records, and work to maintain confidentiality in line with HIPAA standards. The role includes cross-training opportunities to learn additional clinic functions, helping with other tasks as needed, and encouraging workflow improvements. This full-time position operates Monday through Friday from 8:00 AM to 4:00 PM with no weekend shifts, providing a great work-life balance. Starting pay begins at $15.00 per hour, depending on experience, and the role comes with a comprehensive benefits package including medical, dental, vision, life insurance, short and long-term disability, and paid time off among others.
Joining HealthCARE Express means becoming part of a team that values the balance of hard work and fun. From themed dress-up days to a culture of encouragement and innovation, employees are supported to build long-term rewarding careers. If you are passionate about helping people, enjoy engaging with others, and want to be the welcoming face patients see first, this opportunity is a perfect fit. Apply today to start making meaningful impacts every day as the Director of First Impressions at HealthCARE Express.
The Director of First Impressions (D.O.F.I.) at HealthCARE Express plays a crucial role in shaping the patient experience from the moment they walk through the door. This is not just a front desk position; it is a vital connection point where welcoming warmth, high professionalism, and efficient handling of administrative duties come together. As the first face and voice of the clinic, the D.O.F.I. is responsible for creating a positive and lasting impression that influences the entire patient visit. This role requires someone who can combine upbeat personality with strong organizational skills while maintaining a professional demeanor. The Director of First Impressions ensures that clinic operations run smoothly by managing patient check-ins, answering questions, handling phone inquiries, and supporting a variety of administrative tasks.
HealthCARE Express seeks dependable and personable individuals who can thrive in a dynamic healthcare environment. The D.O.F.I. will confirm patient demographics and insurance information, assist with payments, process medical records, and work to maintain confidentiality in line with HIPAA standards. The role includes cross-training opportunities to learn additional clinic functions, helping with other tasks as needed, and encouraging workflow improvements. This full-time position operates Monday through Friday from 8:00 AM to 4:00 PM with no weekend shifts, providing a great work-life balance. Starting pay begins at $15.00 per hour, depending on experience, and the role comes with a comprehensive benefits package including medical, dental, vision, life insurance, short and long-term disability, and paid time off among others.
Joining HealthCARE Express means becoming part of a team that values the balance of hard work and fun. From themed dress-up days to a culture of encouragement and innovation, employees are supported to build long-term rewarding careers. If you are passionate about helping people, enjoy engaging with others, and want to be the welcoming face patients see first, this opportunity is a perfect fit. Apply today to start making meaningful impacts every day as the Director of First Impressions at HealthCARE Express.
Job Requirements
- High school diploma or equivalent
- Experience in a healthcare or clinic setting preferred
- Ability to work Monday through Friday, 8:00 AM to 4:00 PM
- Dependability and punctuality
- Strong work ethic
- Willingness to learn and adapt
- Excellent customer service skills
Job Qualifications
- Strong organizational skills
- Excellent communication and interpersonal skills
- Experience with customer service or front desk roles preferred
- Basic computer skills and proficiency in using office software
- Ability to maintain confidentiality and understand HIPAA regulations
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Positive and professional demeanor
Job Duties
- Welcoming patients and confirming demographic and account details in our system
- Answering questions and providing guidance throughout the visit process
- Managing incoming phone calls in a timely and professional manner
- Keeping clinic paperwork and patient forms stocked and organized
- Handling patient payments, posting charges, and providing receipts
- Uploading and scanning medical records and supporting documentation
- Protecting confidential patient information at all times
- Verifying insurance information and assisting with patient concerns
- Maintaining a professional, approachable attitude with both patients and coworkers
- Learning additional clinic duties through cross-training opportunities
- Helping with tasks outside your primary role when clinic needs arise
- Looking for ways to improve workflows and support team success
- Carrying out daily responsibilities in alignment with our mission, vision, and values
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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