Front Desk

Hampton Inn & Suites Fresno Riverpark is a vibrant and welcoming hotel committed to providing exceptional hospitality experiences. We believe in creating an environment where both our guests and team members feel valued and supported. Our establishment prides itself on kindness, genuine connection, and maintaining high standards of care and professionalism. At Hampton Inn & Suites Fresno Riverpark, we are more than just a team - we are a community dedicated to growth, respect, and genuine hospitality. Joining our team means becoming part of an organization that lifts each other up through open communication and shared goals. We focus on personal and professional growth, ensuring that each team member has room to thrive and succeed within the company. We provide a supportive and friendly workplace that prioritizes the well-being and development of our employees.

The Front Desk/Guest Service role at Hampton Inn & Suites Fresno Riverpark is a pivotal position that combines excellent customer service with operational responsibilities. The individual in this role will be the first point of contact for our guests, responsible for ensuring their experience is welcoming, smooth, and efficient. This role requires someone with excellent communication skills who can manage guest check-ins and check-outs, maintain accurate records of room availability and billing, and handle any guest issues promptly and professionally. Adhering to brand standards and safety protocols is an important aspect of this position. Candidates must be adept at using office and front desk software to maintain a balanced cash drawer and ensure accurate billing. The work hours require flexibility to cover various shifts, including holidays, with additional benefits such as time and a half pay for working on holidays. Our company guarantees competitive pay with opportunities for bonuses, health insurance, sick and vacation time, 401k matching, and a generous referral program. This position is ideal for individuals eager to grow in the hospitality industry and ready to contribute positively to an uplifting and meaningful team environment. Join us and help make hospitality feel like home.