Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $19.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Retirement Plan
Employee Discounts
Paid training
Job Description
Burke Williams Spa, located in Mission Viejo, is part of a long-standing family-owned business recognized for nearly 40 years of providing luxury wellness experiences. Known for stability and a commitment to exceptional customer care, Burke Williams Spa specializes in transforming guests' days by offering premium spa services in a welcoming, serene environment. The company takes pride in its strong family values and dedication to supporting its employees and guests alike, emphasizing a holistic approach to wellness and self-care. Burke Williams offers both part-time and full-time employment opportunities, starting at $19 per hour, ensuring that team members not only serve guests but also benefit from a supportive, growth-oriented workplace.
The role of Front Desk Agent / Spa Concierge at Burke Williams is pivotal in delivering the brand promise of connection, transformation, and unforgettable guest experiences. As the first and last point of contact, this position requires individuals who are personable, service-driven, and passionate about people. The Front Desk Agent sets the tone for each guest's journey—from the moment they arrive to their departure—ensuring that every interaction feels genuine and warm.
This position involves much more than standard reception duties. Front Desk Agents are expected to build meaningful connections, engaging guests in membership programs, gift cards, and spa services, effectively guiding them to enhance their wellness journeys. Sales skills are essential as agents confidently recommend services and products aligned with guest needs, turning everyday moments into meaningful sales opportunities. The role also includes managing operational aspects such as check-ins, scheduling, and transaction handling, maintaining an organized and inviting spa atmosphere.
Beyond the daily tasks, the position offers a chance to contribute to community outreach programs like the Blue Heart Warrior initiative and Hands for Hope Foundation, bringing wellness and healing to those in need, underscoring Burke Williams Spa’s commitment to social responsibility.
Ideal candidates are people-centered, detail-oriented, and sales-savvy, thriving in team environments while demonstrating a commitment to high standards of excellence. This role is best suited for individuals available to work flexible hours, including evenings, weekends, and holidays, supporting the spa's mission to provide the best possible guest experience at all times.
Overall, this Front Desk Agent / Spa Concierge position at Burke Williams Spa in Mission Viejo offers a unique opportunity to join a respected family-owned spa brand that values connection, personal growth, and meaningful service. Team members receive comprehensive training, generous health benefits for full-time employees, paid training programs, retail discounts, and opportunities for career advancement, creating a fulfilling career path within the luxury wellness sector.
The role of Front Desk Agent / Spa Concierge at Burke Williams is pivotal in delivering the brand promise of connection, transformation, and unforgettable guest experiences. As the first and last point of contact, this position requires individuals who are personable, service-driven, and passionate about people. The Front Desk Agent sets the tone for each guest's journey—from the moment they arrive to their departure—ensuring that every interaction feels genuine and warm.
This position involves much more than standard reception duties. Front Desk Agents are expected to build meaningful connections, engaging guests in membership programs, gift cards, and spa services, effectively guiding them to enhance their wellness journeys. Sales skills are essential as agents confidently recommend services and products aligned with guest needs, turning everyday moments into meaningful sales opportunities. The role also includes managing operational aspects such as check-ins, scheduling, and transaction handling, maintaining an organized and inviting spa atmosphere.
Beyond the daily tasks, the position offers a chance to contribute to community outreach programs like the Blue Heart Warrior initiative and Hands for Hope Foundation, bringing wellness and healing to those in need, underscoring Burke Williams Spa’s commitment to social responsibility.
Ideal candidates are people-centered, detail-oriented, and sales-savvy, thriving in team environments while demonstrating a commitment to high standards of excellence. This role is best suited for individuals available to work flexible hours, including evenings, weekends, and holidays, supporting the spa's mission to provide the best possible guest experience at all times.
Overall, this Front Desk Agent / Spa Concierge position at Burke Williams Spa in Mission Viejo offers a unique opportunity to join a respected family-owned spa brand that values connection, personal growth, and meaningful service. Team members receive comprehensive training, generous health benefits for full-time employees, paid training programs, retail discounts, and opportunities for career advancement, creating a fulfilling career path within the luxury wellness sector.
Job Requirements
- Complete front desk training at Burke Williams training facility
- Ability to work in multiple departments including concierge, front desk, and spa attendant roles
- Ability to stand and walk for 95 percent of shift
- Ability to lift items for organizing and cleaning spa and retail areas
- Availability to work evenings, weekends, and holidays
- Dependable and punctual
- Excellent verbal and written communication skills
Job Qualifications
- High school diploma or equivalent
- Prior customer service experience preferred
- Strong interpersonal and communication skills
- Basic sales ability
- Ability to work in a fast-paced luxury spa environment
- Familiarity with spa services and products is an asset
- Ability to stand and walk for extended periods
Job Duties
- Create meaningful experiences by anticipating guests' needs and ensuring warm, welcoming interactions
- Engage and serve guests by building genuine connections and guiding them through memberships, gift cards, spa services, and retail offerings
- Confidently recommend services and products that align with guests' needs to enhance sales
- Oversee check-ins, transactions, and scheduling to maintain a seamless and organized spa environment
- Collaborate and communicate effectively with guests, team members, and leadership to support operations
- Support community outreach initiatives such as the Blue Heart Warrior and Hands for Hope Foundation
- Maintain cleanliness and organization in the spa and retail areas as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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